
Zinnia - Client Support Analyst I
2 days ago
Who We Are
What Youll Do
- Keeps log of all the troubleshooting steps and tracks open tickets.
- Trains customers and peers on the use and support of our products.
- Communicates and resolves customer support issues in a timely manner.
- Investigates users problems and develops solutions to complex issues.
- Communicates all comments and suggestions from our customers to the product development team.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Undertake regular training in both technical and interpersonal areas to facilitate best practice problem resolution.
- Keep up to date with new technology and methods.
What Youll Need
- Proficient in the use of a variety of web browsers (Chrome, Edge, Firefox, Safari).
- Advanced knowledge of Microsoft Office applications (Word, Excel, Outlook).
- Ability to communicate technical information to nontechnical clients.
- Strong verbal and written communication skills.
- Self-motivated, good organizational skills, team player and ability to take initiative.
- Ability to work after normal business hours to provide extended support services to clients Skills
Shift Hours : 12 PM to 9 PM IST / 2 Pm to 11 Pm, Weekends off, Fixed timings.
WHATS IN IT FOR YOU?
(ref:iimjobs.com)
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