WFM Manager

Job DescriptionRole And KEY RESPONSIBILITIES- Intraday real time monitoring of service levels for all queues at all sites 24/7/365- Real time monitoring of associates performance from all teams at all sites- Real Time updates on Service Levels, Contact data, and other KPIs- Drive real-time impacts to staffing for both internal and outsourced teams vs....

**Role and KEY RESPONSIBILITIES**+ Intraday real time monitoring of service levels for all queues at all sites 24/7/365+ Real time monitoring of associates performance from all teams at all sites+ Real Time updates on Service Levels, Contact data, and other KPIs+ Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements...

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as...

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

Role and KEY RESPONSIBILITIES Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Real time monitoring of associates performance from all teams at all sites Real Time updates on Service Levels, Contact data, and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements...

DESCRIPTIONJob summary -The Registration Compliance R C organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned Protecting the interests of the end users is our top priority balancing being compliant and giving a great customer experience Our team...

Job summary:-The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this...

Epergne Solutions is looking for ORC | IFS Cloud FSM /WFM Brief details about the Project (Share Few Key Words only) Implementation of IFS Cloud FSM /WFM (Workforce Management) Total Yrs. of Experience: 15+ Relevant Yrs. of experience: 15+ Detailed JD (Roles and Responsibilities) IFS FSM Functional Architect with Good knowledge of IFS Cloud / ERP latest...

DESCRIPTIONWe are looking for an Good Workforce Management WFM Program Manager I who is passionate about their work understands how to manage contacts across a network of contact centers and who has the ability to contribute new innovations within the Amazon Account Health Support Workforce Management Team The ideal candidate will possess experience in...

Print Quality Assurance team is searching for a passionate and talented Workflow Analyst. They are responsible for driving efficiency related initiatives/goals at the site and responsible for initiating best practice sharing at a global level. Workflow Analyst, handles escalations, proactively engage resources to address issues effectively. Solves complex...

Amazon.com is dedicated to being Earth's most customer-centric company, offering a vast selection of products and services online. As a key member of the Account Health Support Workforce Management Team, you will play a crucial role in ensuring that our operations run efficiently and effectively.About the RoleThe ideal candidate will have 3+ years of program...

We are looking for an Good Workforce Management (WFM) Program Manager (PM) I, who is passionate about their work, understands how to manage contacts across a network of contact centers, and who has the ability to contribute new innovations within the Amazon Account Health Support Workforce Management Team. The ideal candidate will possess experience in...

Have you ever thought about what it takes to detect and prevent fraud among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is...

Job DescriptionJob descriptionRole - WFM ManagerCompany- TOP BPOLocation- HyderabadWork from OfficeCTC Upto- 14LPA (depending on the last drawn package)Skills- Scheduling/ Capacity Planning/ Real Time AnalysisNote- Should be on papers- WFM Manager/ WFM Deputy Manager(tenured)Role and Key Responsibilities :- Manage a team of Real Time Analysts.- Trigger...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

We are looking for a Good Workforce Management (WFM) Program Manager I, who is passionate about their work, understands how to manage contacts across a network of contact centers, and who has the ability to contribute new innovations within the Amazon Audit Insight Workforce Management Team. The ideal candidate will possess experience in typical workforce...

We are looking for a Good Workforce Management (WFM) Program Manager I, who is passionate about their work, understands how to manage contacts across a network of contact centers, and who has the ability to contribute new innovations within the Amazon Audit Insight Workforce Management Team. The ideal candidate will possess experience in typical workforce...

**Overview of the Position:**This is a contract hybrid role for a UKG WFM Functional Consultant. The consultant will be responsible for various tasks, including optimizing business processes, providing consulting services, and integrating with other HR Systems.**Key Activities:**Configuration of UKG Pro WFM modules.Design and development of technical...