Makonis Software Solutions
1 month ago
The Role:
The Salesforce and Business Systems Manager will play a key role in optimizing and aligning our systems and tools across revenue-generating functions.
This position will partner closely with Sales, Marketing, Customer Delight and Finance, providing key insights into tool performance, implementation, integration, optimization and provisioning.
Roles & Responsibilities :
- Monitor and maintain GTM SaaS applications as an integrated system.
- Manage daily tasks, vendor management, gather stakeholder feedback & implement best practices Conduct audits on existing systems and recommend, schedule and perform software improvements, upgrades, patches, and reconfigurations.
- Provide ongoing administrative support for SaaS applications, ensuring compliance with policy and security guidelines.
- Perform change management for system changes.
- Maintain comprehensive documentation for applications, processes, and procedures.
- Stay current with latest product releases, features, updates to maximize tool utility.
- Continuously evaluate current SaaS portfolio to reduce redundancy and further streamline and consolidate workflows.
- Assess, recommend and implement new SaaS applications and new features within existing applications.
- Partner with internal business functions (Marketing, Sales, Finance, HR) and IT for continuous improvement and systems efficiency.
Required Skills:
- Overall work experience of 10-12 years.
Must have:
- Certified Salesforce administrator with hands on experience with other best-in-class platforms and tools (Outreach, Hubspot, ZenDesk, Apollo, etc).
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