Fresher/ Customer Service Representative- Powai

2 weeks ago

Mumbai, Maharashtra, India Wipro Full time

PRINCIPAL RESPONSIBILITIES:

ü Work on the various front offices client tools as required for the specific queues and provide customer service through calls.

ü Understand customer queries received through calls and act accordingly.

ü Maintain a healthy and clean work environment & adhere to company policies and procedure.

ü Continuous up gradation of process knowledge as required

CRITICAL SKILLS REQUIRED

ü Excellent communication skills.

ü Comprehension - Ability to clearly understand the problem statement

ü Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.

ü Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.

ü Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs

· Desired Skills: -

ü Self-Discipline

ü Learning and decision making

ü Patience and action oriented

· Technical skills: -

ü Basic Working knowledge of Computer &

ü Knowledge of desktop computer system

CANDIDATE SPECIFICATION

· Must have

ü Graduate / Undergraduate can apply (Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA ).

ü Comprehension skills to understand & communicate with all customers effectively.

ü Telephone etiquettes.

· Good to have

Ø Worked in Airlines Industry/ (reservation & ticketing)

Ø IATA certified/Trained on foundation/consultant course (Airlines business)

Ø Work on track & trace ( for logistic business)

Ø Experience of 0-3 years desirable.

Ø Experience in international call center will be an advantage.

Ø Hospitality industry candidates from e.g. hotels, supply chain industry or any other service industry.

Ø Experience of Air travel would be desired.

Ø Knowledge of Western culture would be an added advantage. (USA/UK culture)

· Don'ts

Ø Poor grammar and Windows Skills

Ø Issues with comprehending & communicating effectively with the customer.

Ø Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE., MTech, MCA, CA

Important notes:

-5 days working and any 2 week offs.

-Should be flexible in 24*7 shifts.

-Should be within Transport Boundary.

-IATA certification or Experience in airline ticketing would be an added advantage.

-Job location: Airoli Mindspace ieast

-WFO

-Immediate joiners preferred.

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