Kae Capital

As a Customer Success Leader, you will work closely with the founders and play a vital role in ensuring the success of our brand clients. You will lead our Customer Success efforts, collaborating with our brand partners to solve problems and leveraging this context to help evolve the product in partnership with the tech team. Your key responsibilities will include deepening brand relationships, identifying pain points, and driving solutions that deliver measurable Customer Advocacy: Champion customer success and ensure GobbleCube delivers impactful insights and solutions.

- Brand Expertise: Develop a deep understanding of brand challenges and how GobbleCube solves them, becoming a trusted advisor.

- Proactive Problem Solving: Address brand issues, proactively reach out with insights, and create "wow" moments for clients.

- Customer Journey Optimization: Identify and resolve pain points along the customer journey to enhance brand experiences.

- Revenue Growth: Drive upsell and cross-sell opportunities, aligning GobbleCube's offerings with brand needs.

- Feedback Loop: Gather client feedback, source new problem statements, and share insights with the product team for continuous improvement.

- ROI Measurement: Track and measure the success of initiatives, showcasing the ROI of GobbleCube's solutions.

- Storytelling & Marketing: Collaborate with marketing to create compelling brand success stories for a wider audience.

- Scalability & Leadership: Develop scalable playbooks and set the standard for customer success.