Network Engineer Lead

3 weeks ago

New Delhi, India DigiHelic Solutions Pvt. Ltd. Full time

Network Engineer LeadExperience: 8 YearsLocation: BangaloreRole Overview:Lead day-to-day operations of the India team, ensure ITIL processes are followed, manage incidents, coordinate with L1/L2 engineers, and act as the main technical point of contact for global customers.Key Responsibilities:• Drive operational processes (incident, change, problem management).• Lead cross-domain incidents and operational crisis management.• Ensure proactive service operations and continual improvement initiatives.• Coordinate team schedules to cover 24x7 support.• Coach L1/L2 engineers in technical and behavioral skills.• Manage relationships with partner companies and escalations.• Conduct root cause and impact analyses for major incidents.Skills & Qualifications:• 8+ years of experience in SDWAN, WLAN, routing, switching, firewalls (Cisco & Fortigate)• Expert knowledge: in incident/process management or technical lead role in ICT• ITIL principles, operational governance experience• Strong leadership, analytical, and problem-solving skills• Effective communication with internal teams and customers (English)How to Apply:If you are enthusiastic about this role, share your profile with us at khalid.qazi@digihelic.com

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