KRDS - Technical Account Manager

1 week ago

Chennai, Tamil Nadu, India KRDS Software development pvt ltd Full time

At KRDS, we dont just build digital solutions we partner with our clients to bring their boldest ideas to life.

Were a tech-driven, AI-curious, creatively relentless digital agency with a strong presence in the Middle East and across Asia.

Now, were on the lookout for a Technical Account Manager who thrives on owning client relationships, keeping delivery sharp, and spotting opportunities to add value.

If youve got a background in digital project management, experience in the Middle East market, and the ability to be both strategic and hands-on, wed love to talk.

What Youll Do


- Be the clients trusted go-to.

- Youre the first call they make for advice, for support, or just to make sense of a brief.

- Youll build relationships that go beyond the project plan.

- Own project momentum.

- Keep things moving between our internal teams and the client.

- Ensure timelines, budgets, and expectations are met or exceeded.

- Spot the next big win.

- Youll actively look for ways to deepen the relationship, whether thats a new feature, an additional platform, or a smart AI-led solution they havent thought of yet.

- Solve before it escalates.

- Youll anticipate roadblocks, smooth out issues before they become problems, and always keep the client feeling looked after.

- Stay curious.

- Were big believers in constant learning.

- Whether its a new CMS, an AI tool, or a backend integration, youll be encouraged (and expected) to keep upskilling.

What You Bring>

- 5+ years of experience in technical account management or digital project management.

- A solid understanding of the Middle East market its clients, culture, and what makes them tick.

- A sharp commercial instinct with a track record of upselling and growing accounts.

- Excellent client communication skills proactive, honest, and clear.

- A collaborative mindset with the ability to manage designers, developers, strategists, and third-party vendors.

- A tech-curious attitude not afraid of APIs, CMSs, or talking shop with a developer.

- Organised, dependable, and calm under pressure.

- Fluent in English (Arabic is a major bonus).

Bonus Points For

- Experience working with digital agencies or fast-paced service environments.

- Familiarity with project management tools like Jira, Asana, or Trello.

- A basic understanding of AI-driven tools and their potential for client solutions.

- Certifications in Agile, Scrum, or other PM methodologies.

Why KRDS?

- Work with ambitious clients across diverse industries.

- An open, transparent culture where ideas win, not titles.

- A fast-paced environment that encourages experimentation, innovation, and growth.

- Direct access to emerging technologies, including AI solutions were building into our client work.

- A global team that collaborates without ego and celebrates wins together.

If youre someone who loves building client trust, thrives in a tech-forward environment, and gets a kick out of turning problems into possibilities, wed love to hear from you.

Apply now and tell us about a time you helped a client succeed beyond their expectations.

(ref:iimjobs.com)

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