Financial Functional Consultant

4 weeks ago

Hyderabad, Telangana, India Oracle Full time

Would you like to:

  • Work on highly visible demos that impact the success of the Oracle Applications business?
  • Be one of the first to work at the leading edge of our products?
  • Create innovative solutions to complex requirements?

As a member of the Demo Support Organization, your focus is to deliver pre-sales support and solutions to the Oracle Sales teams while serving as an advocate for their demo needs. This involves resolving pre-sales demo issues while working closely with global sales consultant teams. A primary point of contact for their pre-sales demo issues, you are responsible for Support and providing advice and assistance to internal Oracle Sales team on diverse demo situations and escalated issues.

Desired Profile:

Strong Customer Service Orientation

Excellent written and oral communications skills.

Great team player and able to work and collaborate across global teams.

Out of box thinker who has an eye for detail, brings immense drive and a new perspective to problem solving.

Results orientation, you will not be satisfied until the job is done with the right quality.

Ability to work within virtual teams; to get a specific job done often requires working together with many colleagues spread out across different countries.

Self-motivated, you have the natural drive to learn and pick up new challenges.

Always looking to raise the bar of own skills and competencies.

Career Level - IC4

Responsibilities

As a Principal Support Engineer, you will offer strategic Functional and technical support to assure the highest level of pre-sales support.

  • Expert in ERP domain working as part of a global support engineering team.
  • Expert in troubleshooting functional and technical application issues, providing innovative solutions to product, and demo content gaps.
  • Work closely with the Demo Engineering teams to ensure demo flow issues are resolved well in advance of the actual demo.
  • Coordinate and host demo advisory calls providing demo solution advice around setup, configuration, and integrations for ERP Cloud demos.
  • Participate in and identify key issues during demo release testing, providing feedback and recommendations to demo engineering to help improve the quality of the demo content.
  • Excellent Customer Service Orientation, working closely with pre-sales consultants globally to help them design and configure compelling demo solutions.
  • Pro-active involvement in the global ERP community.
  • Co-ordinate and host Transfers of Information (TOIs) and identify demo collateral for areas of ownership.
  • Inspire and mentor junior members of the global ERP support engineering team.
  • Create high quality Knowledge articles that helps pre-sales team to proactively fix their demo issues.

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