Operation Lead

4 weeks ago

Mysore, Karnataka, India Livspace Full time

The role of an Operations Lead, is of an experienced Project Coordinator to drive Residential Interior fit-out projects in collaboration with the design and installation teams.

Responsibilities :

  • Single point of contact for the customer during the execution phase of their home interiors.
  • Detail review of the drawings, understanding the scope as per BOQ and explaining the same to the customer.
  • Receive materials from Warehouse and to validate the same as per Order / BOQ.
  • Day today coordination and foster teamwork between all the project stakeholders.
  • Share the daily progress report for the installation works with the customer.
  • Engage, interact and build professional relationships with the Design professionals, Production, Warehousing, and Installation teams.
  • Directing the Installation team simultaneously to safely execute the work according to the design plan.
  • Work closely with the internal Production team, Logistics team and Vendor supply team to ensure a high standard of execution and customer experience.
  • Understanding customer concerns and providing resolutions on the same after coordinating with internal stakeholders.
  • Graduate / Equivalent Qualification | 15 years of Academic education.
  • Strong verbal and written communication skills
  • Must have site job experience and willing for the same
  • Basic knowledge of Google Suite or MS Office.
  • Basic understanding of Project Management principles like scheduling and sequencing of installation activities.
  • Detail-oriented and no-compromise attitude towards quality.
  • Excellent interpersonal and multitasking skills to engage effectively with clients, vendors and internal teams.
  • High ownership and Customer-centric approach
  • Core interior industry experience in Kitchen, Wardrobe, Storage, Modular and Fit Out works preferred.

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