SOP Specialist, Rufus and Alexa Shopping

3 weeks ago

Chennai, Tamil Nadu, India myGwork Full time

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION:

We are looking for an experienced technical writer to join our team of SOP Specialists in developing standard operating procedures (SOPs) for data operations. This team plays a critical role in annotating data delivered to customers in the Rufus and Alexa Shopping businesses, such as SDEs and Data Scientists, for use in developing LLM and other machine learning models. It develops and manages artifacts for evaluating CX features in order to ensure that annotated data used in improving machine learning models exceeds the quality bar. The SOP Specialist must have a passion for writing instructions and user manuals.

Key job responsibilities
1. Working with product managers, data scientists, and SDEs to understand technical requirements for data evaluation for new and existing CX features
2. Authoring, maintaining, and improving SOPs for data operations teams to use in annotation
3. Ensuring high-quality deliveries under aggressive and agile deadlines
4. Resolving SOP clarification questions from stakeholder teams
5. Collaborating with team members to maximize productivity and process efficiency through process standardization, strong process documentation, and analysis

About the team
At Rufus and Alexa Shopping, we develop and improve AI-driven solutions for the Amazon shopping experience. We enable customers to instantly order whatever they need, by simply interacting with AI services. Our shopping assitants enable you to shop, no matter where you are or what you are doing. You can go from "I want that" to "that's on the way" in a matter of seconds. We are seeking the industry's best to help us create new ways to interact with our shopping assistants while shopping for products on Amazon. Join us in changing the future of everyday life

BASIC QUALIFICATIONS:

- Degree in a writing/language field, such as Technical Writing, Linguistics, or English Literature
- Minimum of 1 year of experience as an editor or technical writer
- Native/near-native level of English (American English preferred)
- Experience with stakeholder engagement, such as customer meetings and document proposals

PREFERRED QUALIFICATIONS:

- Familiarity with markup languages such as HTML and XML
- Experience in writing SOPs/user manuals
- Experience in project management

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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