
serviceNow ITAM(SAM)
1 day ago
About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.
Job Title: serviceNow ITAM(SAM)
Location: PAN INDIA
Work Mode: Hybrid Mode
Experience: 7+years (6 years Relevant)
Job Type: Contract to hire (C2H)
Notice Period: - Immediate joiners.
Mandatory Skills:
Requirements Gathering Conducting workshops interviews and meetings to understand and document business requirements and functional needs
Process Design Defining and designing ServiceNow solutions tailoring them to meet specific client requirements and industry best practices
Gap Analysis Identifying gaps between existing processes and desired futurestate processes recommending solutions and improvements
Solution Implementation Collaborating with technical teams to design and implement ServiceNow solutions ensuring alignment with business needs
Documentation Creating user stories process documentation training materials and other relevant documentation to support implementations
Training and Support Providing postimplementation support training and guidance to users to ensure successful adoption and optimization of the platform
Business Value Articulating the business value of proposed solutions and demonstrating how ServiceNow can improve business operations
QUALIFICATIONS
Required
12 years of experience in implementing or architecting ServiceNow solutions
Must have good Understanding of Sales and Order Management process followed in organization
Experience in Design configure and customize ServiceNow SOM module as per Organizations SOM process
Must have experience in the design and implementation of the modules below
oServiceNow Sales and Order Management Order and Quote management
oSupplier Lifecycle Operations SLO
oCustomer Service Management CSM module
Extensive experience across the ServiceNow core platform security performance and compliance
Extensive experience in thirdparty integration RESTSOAP Other methods Integration Hub and Ebonding
Experienced in collaborating with teams to understand their requirements and pain points translating them into functional specifications
Conduct workshops and training sessions for endusers to ensure successful adoption of the implemented solutions
Perform system testing troubleshooting and issue resolution during the implementation phase
Collaborate with technical teams to define integrations with other systems and applications ensuring seamless data flow
Provide ongoing support to endusers addressing their queries and issues related to the ServiceNow platformmodule
Document processes configurations and solutions to create comprehensive user guides and training materials
Excellent communication and interpersonal skills
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