Sr. Encompass Administrator

3 weeks ago

Bengaluru, India Tavant Full time

With 24+ years of experience building innovative digital products and solutions, Tavant provides impactful results to its customers. It has been the frontrunner in driving digital innovation and tech-enabled transformation across a wide range of industries such as Consumer Lending, Manufacturing, Agtech, Media & Entertainment, and Retail in North America, Europe, and Asia-Pacific.Powered by Artificial Intelligence and Machine Learning algorithms, we help our customers improve their operational efficiency, productivity, speed, and accuracy. Our suite of products and solutions are routinely rated high by the industry. Ours is a challenging workplace where teams are diverse, competitive, and continually searching for tomorrow's technology and brilliant minds to create it. And we don't focus just on what we do – we also care how we do it. So, bring your talent and ambition to make a difference. We'll create a world of opportunities for you.Encompass, .NET, AWS ( Dev + Admin), Lambda Step Functions, Integrations, Server Web FrameworksWe want an administrator that can configure and troubleshoot the Encompass360 software application. The Administrator is responsible for the implementation of system updates, configuration changes, creating reports and handling support issues. Administrators are responsible for working with business stakeholders to solicit needs, determine feasibility and implement configuration changes.A few other things too• Daily administration and support of the Encompass360 Software System including managing user setup, roles and security, customization of objects, fields, record types, and page layouts.• Monitor interfaces to integrated systems ensuring that all systems are operating as designed.• Participates in the software testing process, which includes test plans, contributing to test cases, appropriate testing environments and coordinating and executing smoke testing.• Maintain current knowledge of Encompass360 features and functionality, providing recommendations for improvements.• Implement configuration changes and customizations as required by the business.• Oversee changes and provide clear and timely communication as necessary with releases.• Serve as an escalation point for Encompass related support issues from Business Analyst team, which provide second level support.• Identifies and resolves conflicting requirements.• Responsible for changes to baseline requirements through effective application of change control processes, tools, and appropriate escalation.• Documents complex system workflows and business processes.• Identify ways to assist management in product and/or business planning and improvement through requirements development and analysis. Propose new product features and updates.• Determine, document and communicate the impact of proposed system enhancements and changes to current business processes.• Ad hoc duties and projects as assigned.• Aid in improving standards and practices on your team (source control, testing, deployment, etc).

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