Site Reliability Engineer II

All about Zeta Suite :  Zeta is the world’s first and only Omni Stack for banks and fintechs. We are rethinking payments from core to the edge, led by the vision to augment the purpose of money and banking with technology. A single, modern software stack comprising processing, loans, customizable mobile and web apps, a fraud engine, and rewards for retail banking.We are a new-age, high-growth startup (& a unicorn) founded in 2015 by two visionary leaders, , whose entrepreneurial legacy & excellence has put us on top of the global fintech ecosystem. Zeta counts amongst its customers over 10 banks and 25 fintechs across 8 countries - some of our notable clients include Sodexo - a leading issuer of employee benefits & rewards with over 30 million global users, and HDFC Bank - the 14th largest bank by market cap in the world. .

Responsibilities:

System Reliability: Ensuring the reliability of software systems by designing, implementing, and maintaining scalable and reliable infrastructure. Automation: Developing automation tools and scripts to streamline operational tasks, reduce manual intervention, and improve overall system efficiency. Incident Response and Resolution: Monitoring system performance and responding to incidents promptly to minimize downtime and ensure high availability. Capacity Planning: Analyzing system usage patterns and forecasting future capacity needs to ensure that the infrastructure can handle current and future demands. Performance Optimization: Identifying and addressing performance bottlenecks in software systems through optimization and tuning. Infrastructure as Code (IaC): Implementing infrastructure as code practices, using tools like Terraform or Ansible, to define and manage infrastructure in a version-controlled and automated manner. Monitoring and Logging: Implementing and maintaining monitoring and logging solutions to gain insights into system behavior, troubleshoot issues, and proactively address potential problems. On-Call Support: Participating in an on-call rotation to respond to incidents outside of regular working hours and ensure 24/7 system availability Security: Collaborating with security teams to implement and maintain security best practices in infrastructure and application Disaster Recovery Planning: Developing and maintaining disaster recovery plans to ensure that systems can quickly recover from major outages or failures Continuous Improvement: Continuously analyzing system performance, reliability, and incidents to identify areas for improvement and implementing changes to enhance overall system resilience.

Skills:

Programming Languages: Proficiency in one or more programming languages, commonly Python, Go, Shell, Bash. Automation and Scripting: Strong automation skills using tools like Ansible, Puppet, Chef, or custom scripts. Knowledge of Infrastructure as Code (IaC) tools like Terraform Containerization and Orchestration: Experience with containerization technologies like Docker and container orchestration platforms like Kubernetes. Cloud Computing: Proficiency in any of the cloud platforms such as AWS, Azure, or Google Cloud Platform, and knowledge of managing infrastructure in the cloud. Monitoring and Logging: Familiarity with monitoring tools Prometheus, Grafana, ELK stack) and logging frameworks to track system performance and troubleshoot issues. Networking: Understanding of networking concepts, protocols, and troubleshooting skills. Security: Knowledge of security best practices, including encryption, access controls, and vulnerability management. Continuous Integration/Continuous Deployment (CI/CD): Understanding and implementation of CI/CD pipelines for automated testing and deployment. Load Balancing: Experience in incident response, troubleshooting, and resolution. Version Control: Proficient use of version control systems like Git.

Experience and Qualifications:

2-4 years of experience in site reliability engineering. in computer science, information technology or a related field. Having experience working for a product organization is a plus. Certifications from cloud service providers like AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or Microsoft Certified is a plus Life At Zeta At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is ‘People Must Grow.’ We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals. #LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be Zeta is an equal opportunity employer. At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.

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