Telemarketing Executive

Company Description

Lexus Mumbai is a guest experience center located in Mumbai, built on human centricity, brave design and the pursuit of perfection. The futuristic yet traditional design represents the Lexus design philosophy of Takumi that can be seen in different parts of the experience center. The center is committed to delivering superior quality and exceptional service - a cut above other luxury brands - inspired by the key values of human centricity, brave design and the pursuit of perfection.

Key Responsibilities:

• Conduct outbound calls to prospective customers to promote our automobile products.
• Qualify leads by assessing customer needs and presenting appropriate product or service solutions.
• Maintain and update customer information in the Salesforce CRM system (or other relevant tools).
• Follow up with leads and prospects to ensure timely responses and maximize conversion rates.
• Provide detailed product information to customers and address any questions or concerns regarding features, pricing, and financing.
• Achieve sales targets and KPIs on a monthly and quarterly basis.
• Maintain a strong understanding of the company’s offerings and the latest industry trends.
• Handle customer objections with professionalism and perseverance.
• Collaborate with the marketing and sales team to create strategies that increase customer acquisition and retention.
• Manage and maintain ongoing relationships with existing customers for repeat business.

Required Skills & Qualifications:

• Previous experience in telemarketing, sales, or customer service, preferably in the automotive industry.
• Strong communication skills, both verbal and written, with the ability to engage customers effectively.
• Outgoing and confident personality, with a positive attitude and strong persuasion skills.
• Self-motivated with a results-driven mindset and a focus on achieving sales goals.
• Ability to handle rejection and objections gracefully.
• Familiarity with using CRM systems to track and manage leads and customer information.
• Knowledge of automobiles and automotive services is a plus.
• Excellent organizational skills and attention to detail.

Desired Skills (Bonus):

• Experience with Salesforce or other CRM systems.
• Familiarity with automotive financing options, warranties, and after-sales services.
• Ability to work independently as well as part of a team.
• Previous experience in cold-calling or lead generation in any industry.

Education & Experience:

• High School diploma or equivalent (Bachelor's degree preferred).
• Minimum 1-2 years of telemarketing or sales experience.
• Previous experience in the automotive sector is a plus, but not required.