Technical Service Manager

3 weeks ago

New Delhi, India RED Global Full time

Please apply only if you are interested in Contract Roles and willing to work in different time zones.TSM Experts for Migration, Upgrade and Network.Role: Technical Service Manager (TSM)Start Date: ASAPEnd Date: 12months+ extensionLocation: 100% RemoteCapacity: 5 days a weekLanguage: EnglishJob Description:Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into the managed cloud environment. TSM governs managed cloud customer relationship management from a technical perspective, while advocating for the customer. TSM will work as a team with CDMs and cloud internal service delivery to serve and delight the end-customers, by providing quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle in cloud environment.MigrationSkill Set:- Strong SAP Basis & infrastructure experience of minimum 6 to 8 years - Should have minimum 2 years of hands-on experience on SAP Migration projects and cloud integration knowledge - Should have knowledge on Hyperscalers – Azure, AWS & GCP - Prior experience with Enterprise cloud services & SAP RISE Migration would be an added value - Certification on SAP Migration would be added advantage - Required to work during weekends to support cutoversUpgradeSkill set:- Strong SAP Basis & infrastructure experience of minimum 6 to 8 years - Should have minimum 2 years of hands-on experience on SAP Upgrade projects. - Should have knowledge on Hyperscalers – Azure, AWS & GCP added advantage. - Prior experience with SAP RISE Migration would be an added value - Certification on SAP Upgrade /ZDO method for upgrade would be added advantage - Required to work during weekends to support cutoversNetworkSkill set:- Strong network administration experience of minimum 6 to 8 years - Expertise in at least one hyperscaler technology (Azure/AWS/GCP) - Solid knowledge and demonstrable experience in customer network infrastructure, HA & DR solutions, connectivity, LB, NSG, DNS - Customer facing experience - Ability to work effectively as a virtual member or a dynamic and dispersed team - Excellent communication both verbal and written in English (additional languages would be an added value)

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