Sonata Software
3 days ago
Job Title : Technical Project Manager.Experience : 12+ Years.Location : Hyderabad Work from office.Shift Requirement : Willingness to work in shifts to support global customers.Role Overview : We are seeking a highly experienced Technical Project Manager with a proven track record of managing teams in Augmented and Managed Services environments.The ideal candidate will have strong expertise in SLA/KPI management, customer interfacing, requirements gathering, Agile delivery, and guiding technical teams with solutions.This role demands excellent communication, people management, and presentation skills, along with proficiency in Agile/Scrum methodologies and JIRA for project tracking. Experience in the Education domain will be considered a strong advantage.Key Responsibilities : Project & Delivery Management : - Manage end-to-end delivery for multiple projects in augmented and managed services models.- Drive SLA and KPI adherence across teams, ensuring timely and quality outcomes.- Develop and track project plans, timelines, risks, and mitigation strategies using JIRA.- Conduct Agile ceremonies (stand-ups, sprint planning, retrospectives) and ensure Agile best practices are followed.Client Engagement : - Act as the primary point of contact for customers, ensuring proactive communication and stakeholder alignment.- Translate business requirements into actionable technical tasks for delivery teams.- Conduct regular governance meetings, reporting on performance, risks, and improvement plans.Team Leadership & Guidance : - Lead, mentor, and manage cross-functional Agile teams.- Guide teams in understanding customer requirements and providing scalable solutions.- Foster a culture of accountability, collaboration, and continuous improvement.Process & Performance Management : - Establish and enforce best practices for SLA monitoring, escalation handling, and incident resolution.- Ensure accurate reporting, dashboards, and performance reviews with both internal teams and clients.- Drive creation and maintenance of SOPs/Runbooks to standardize service delivery.Communication & Presentations : - Deliver high-quality presentations to leadership and clients on project status, value additions, and transformation initiatives.- Collaborate with senior stakeholders to align on business priorities and solution strategies.Required Skills & Qualifications : - 12+ years of experience in IT services, with strong exposure to Augmented and Managed Services delivery models.- Proven experience in SLA and KPI management.- Strong knowledge of Agile/Scrum methodologies with hands-on experience running Agile projects.- Proficiency in JIRA (issue tracking, sprint planning, reporting, dashboards).- Strong customer-facing skills with ability to interface directly with executive stakeholders.- Hands-on experience in requirement gathering, analysis, and solution guidance.- Excellent people management and team leadership abilities.- Outstanding communication and presentation skills.- Ability and willingness to work in shifts to support global operations.- Experience in the Education domain (LMS, CRM, Student Lifecycle systems, etc.) will be an added advantage.Education : - Bachelors degree in Computer Science, Information Technology, Engineering, or related field (Masters preferred).- PMP / PRINCE2 / ITIL / CSM (Certified Scrum Master) certification is a plus. (ref:hirist.tech)
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Sonata Software
1 week ago
Hyderabad, Telangana, India SONATA SOFTWARE LTD Full time ₹ 20,00,000 - ₹ 25,00,000 per yearNotice Period : Immediate to 30 Days (Preferred 025 Days)About Sonata Software : Sonata Software is a global Modernization Engineering company that helps enterprises achieve modernization-driven hypergrowth. We empower clients to modernize their digital ecosystems across Cloud, Data, Dynamics, and Contact Centers, leveraging advanced technologies like...
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Sonata Software
1 week ago
Hyderabad, Telangana, India SONATA SOFTWARE LTD Full time ₹ 12,00,000 - ₹ 36,00,000 per yearSonata Software Overview : In today's market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers. As a leading Modernization Engineering company, we aim to deliver...
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Sonata Software
2 weeks ago
Hyderabad, India Sonata Software Full timeDescription:Were Hiring at Sonata Software!At Sonata Software, were redefining what Modernization Engineering means in todays rapidly evolving digital world.In an era where enterprises balance cost optimization with the need for digital transformation, Sonata stands as a trusted modernization partner enabling modernization-led hypergrowth through agility,...
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Sonata Software
2 weeks ago
Hyderabad, India Sonata Software Full timeNotice Period : Immediate to 30 Days (Preferred 025 Days)About Sonata Software :Sonata Software is a global Modernization Engineering company that helps enterprises achieve modernization-driven hypergrowth. We empower clients to modernize their digital ecosystems across Cloud, Data, Dynamics, and Contact Centers, leveraging advanced technologies like...
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Senior Application
3 weeks ago
Hyderabad, India Sonata Software Full timeGreetings!!! Currently we have an Urgent Position for L2/L3 Application Support / Production Support role with one of our projects, location based in Hyderabad Kindky find below the details for your Perusal. Job Location : Hyderabad CTC Range : Max 18.5 Lacs / Annum. Experience Range : 5+ Years Notice Period : Maximum 15 Days. Job Description : Looking for...
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Senior Application
4 weeks ago
Hyderabad, India Sonata Software Full timeGreetings!!! Currently we have an Urgent Position for L2/L3 Application Support / Production Support role with one of our projects, location based in Hyderabad Kindky find below the details for your Perusal. Job Location : Hyderabad CTC Range : Max 18.5 Lacs / Annum. Experience Range : 5+ Years Notice Period : Maximum 15 Days. Job Description : Looking for...
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Senior Application
4 weeks ago
Hyderabad, India Sonata Software Full timeGreetings!!! Currently we have an Urgent Position for L2/L3 Application Support / Production Support role with one of our projects, location based in Hyderabad Kindky find below the details for your Perusal. Job Location : Hyderabad CTC Range : Max 18.5 Lacs / Annum. Experience Range : 5+ Years Notice Period : Maximum 15 Days. Job Description : Looking for...
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Senior Application
4 weeks ago
Hyderabad, India Sonata Software Full timeGreetings!!! Currently we have an Urgent Position for L2/L3 Application Support / Production Support role with one of our projects, location based in Hyderabad Kindky find below the details for your Perusal. Job Location : Hyderabad CTC Range : Max 18.5 Lacs / Annum. Experience Range : 5+ Years Notice Period : Maximum 15 Days. Job Description : Looking for...
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Senior SRE Engineer Role
3 weeks ago
Hyderabad, India Sonata Software Full timeGreetings!!! Currently we have an urgent Position for Senior Reliability Engineer Role with one of our projects, location based out of Bangalore / Hyderabad. Kindly find below the Details for your Perusal. Job Location : Hyderabad Notice Period : Maximum 20 Days Job Description: As a Lead Site Reliability Engineer (SRE) , you will take a leadership role in...
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Senior SRE Engineer Role
4 weeks ago
Hyderabad, India Sonata Software Full timeGreetings!!! Currently we have an urgent Position for Senior Reliability Engineer Role with one of our projects, location based out of Bangalore / Hyderabad. Kindly find below the Details for your Perusal. Job Location : Hyderabad Notice Period : Maximum 20 Days Job Description: As a Lead Site Reliability Engineer (SRE) , you will take a leadership role in...
