Manager Customer Quality

4 weeks ago


Bareilly, India Padmini VNA Mechatronics Limited Full time

Company Overview:


This position is for Padmini VNA e-Drive- a group company of Padmini VNA.


PVNA e-drive, a subsidiary of PVNA Mechatronics Limited, is a leading innovator in the electric vehicle (EV) industry, dedicated to revolutionizing transportation through cutting-edge technology and sustainable solutions. We are seeking an experienced Customer Quality Manager with 10- 15 years of experience in quality assurance and customer-facing roles. The candidate must have a strong understanding of products like motors, electronic components, or similar. The role involves ensuring customer satisfaction by addressing quality concerns, implementing robust quality systems, and driving continuous improvements


Job Summary: The Quality Manager will oversee all aspects of quality management within the plant to ensure adherence to industry standards, customer requirements, and organizational goals. This role involves leading a team of quality professionals, driving process improvements, and fostering a culture of continuous improvement. The ideal candidate will bring extensive experience from the automobile industry, possess strong leadership skills, and demonstrate expertise in quality assurance and control processes.


Key Responsibilities:


  • Serve as the primary point of contact for all customers regarding quality-related concerns.
  • Lead customer complaint resolution through detailed root cause analysis (RCA) and effective corrective and preventive action plans (CAPA).
  • Ensure customer satisfaction by meeting quality requirements and delivering solutions promptly.
  • Oversee the implementation and adherence to Quality Management Systems (QMS) in compliance with ISO 9001, IATF 16949, or other relevant standards.
  • Conduct FMEA (Failure Modes and Effects Analysis) and PFMEA (Process Failure Modes and Effects Analysis) to identify potential risks and implement preventive measures.
  • Utilize advanced quality tools, such as SPC (Statistical Process Control), 8D Problem Solving, and Control Plans, to maintain high-quality standards.
  • Work closely with the R&D and engineering teams to provide technical inputs for product design and improvements.
  • Support customers with technical clarifications and training as needed.
  • Prepare quality performance reports and present them to internal and external stakeholders.
  • Ensure compliance with regulatory and customer-specific requirements.
  • Build strong relationships with customers by understanding and addressing their quality expectations.
  • Participate in customer audits, meetings, and quality reviews to reinforce the organization’s commitment to excellence.


Qualifications:

  • Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering.
  • 10- 15 years of experience in quality assurance roles, with a focus on motors, electronic components, or related industries.


Technical Skills:

  • Possess in-depth knowledge of motors, electronic components, and manufacturing processes to address complex quality issues.
  • Experience with hybrid and electric vehicle systems.
  • Knowledge of industry standards and regulations for electric vehicle components.
  • Project management experience.



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