Client Relationship Executive

4 weeks ago

Noida, India Contract Bazar Full time

Key Responsibility Areas (KRA) for Client Relationship Executive (1-3 Years Experience, Well Spoken)

Job Summary

A Client Relationship Executive is responsible for maintaining and enhancing relationships with clients. This role involves understanding client needs, providing exceptional service, and ensuring client satisfaction. The executive will act as a point of contact for clients, address their concerns, and help them achieve their business goals through the company's products or services.


Key Responsibilities

Client Onboarding and Integration

  • Facilitate the onboarding process for new clients, ensuring they understand the services and products offered.
  • Guide clients through the initial setup and integration of services.

Client Communication and Engagement

  • Maintain regular communication with clients through phone calls, emails, and meetings.
  • Ensure clients are informed about new products, services, and updates.
  • Address client inquiries and concerns promptly and effectively.

Relationship Management

  • Build and maintain strong, long-term relationships with clients.
  • Understand client needs and work to meet or exceed their expectations.
  • Foster a positive client experience to enhance client loyalty and retention.

Feedback and Improvement

  • Collect and analyze client feedback to identify areas for improvement.
  • Communicate client feedback to relevant departments to enhance product and service offerings.
  • Implement changes based on client feedback to improve satisfaction.

Reporting and Documentation

  • Maintain detailed records of client interactions, inquiries, and feedback.
  • Prepare regular reports on client status, issues, and feedback.
  • Use CRM tools to track client interactions and update records accurately.

Collaboration with Internal Teams

  • Work closely with sales, marketing, and technical teams to ensure client needs are met.
  • Coordinate with internal teams to provide comprehensive solutions to clients.
  • Share client insights and feedback with internal teams to inform product development and service improvements.

Sales

  • Assist the sales team in identifying upsell and cross-sell opportunities.
  • Provide support during the sales process by offering insights into client needs and preferences.


Qualifications

  • Education: Bachelor's degree in Business, Marketing, Communications, or a related field.
  • Experience: 1-3 years of experience in client relationship management, customer service, or a related role.
  • Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Proficiency in CRM tools and software.
  • Ability to manage multiple clients and tasks simultaneously.
  • Detail-oriented and organized.

Personal Attributes

  • Proactive and self-motivated.
  • Customer-focused with a passion for client satisfaction.
  • Ability to build and maintain relationships.
  • Strong listening and analytical skills.
  • Team player with a collaborative approach.


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