Microsoft Dynamics Consultant
3 weeks ago
Job Description:We are seeking a D365 Techno-Functional Consultant (Customer Service) to design, configure, and support Dynamics 365 Customer Service solutions. The ideal candidate combines functional expertise with technical capabilities, including workflow optimization, system configuration, voice call porting, and integrations with external and internal systems. The role focuses on improving operational efficiency, enhancing customer experience, and ensuring seamless system connectivity.Key Responsibilities:- Lead client discussions to gather requirements, understand business needs, and translate them into effective D365 Customer Service solutions. - Design, configure, and implement Customer Service modules, including case management, queues, SLAs, and service processes. - Manage voice call porting implementations and integrations with telephony systems. - Integrate D365 Customer Service with external systems, third-party applications, and internal business platforms. - Optimize workflows, monitor solution performance, and provide guidance to technical teams during deployment and support. - Align D365 solutions with business objectives and maintain best practices for functional design, configuration, and maintenance. - Collaborate with Microsoft and other vendors to leverage Azure Cloud and related technologies.Must-Have Qualifications:- Bachelor’s degree in Computer Science, Information Technology, Business, or related field. - Relevant D365 certifications (MB-230 preferred) - 5+ years of experience in Dynamics 365 as a Techno-Functional Consultant or in a similar role. - Strong techno-functional expertise in the Customer Service module. - Strong functional knowledge of Customer Service workflows, case management, and service process optimization. - Hands-on experience with voice call porting and integrating D365 Customer Service with external systems, third-party applications, and internal platforms. - Experience with Azure Cloud and related Microsoft technologies. - Ability to configure, customize, and extend D365 solutions, including workflow automation and Power Platform tools (Power Automate, Power Apps). - Strong analytical, troubleshooting, and problem-solving skills to bridge business and technical requirements. - Excellent communication, influencing, and interpersonal skills for client engagement and cross-functional collaboration.-Nice to haves:- Experience with other D365 modules (Field Service, Sales, Marketing). - Exposure to complex telephony integrations beyond standard voice call porting.
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Microsoft Dynamics Consultant
3 weeks ago
New Delhi, India HCLTech Full timeRole: Microsoft Dynamics Technical consultant Experience: 6-12 years Location: PAN India Notice period: Immediate to 30 daysMandatory skill set: Microsoft dynamics, CRM Technical, Dynamics CRM, Plugins, CRM, HTML, CSS
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Microsoft Dynamics Consultant
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New Delhi, India LTIMindtree Full timeWe are looking for an experienced CRM Functional Consultant with strong expertise in Microsoft Dynamics CRM/365 to join our team.✅ Key Responsibilities:Work on end-to-end project execution including customer interaction, requirement analysis, consulting, documentation, implementation, development, and support.Configure, install, and troubleshoot Microsoft...
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Microsoft Dynamics Consultant
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New Delhi, India People Prime Worldwide Full timeImportant Note (Please Read Before Applying)Do NOT apply if:- You have less than 6 years of hands-on Dynamics CRM/D365 experience - You do not have experience as a Technical Architect - You have only support or admin experience (NO) - You are looking for remote-only roles - You do not have plugin + integration hands-on experience✅ Apply ONLY if you meet...
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Microsoft Dynamics Consultant
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New Delhi, India Mount Talent Consulting Pvt Ltd. Full timeWe are urgently looking for an experienced Microsoft Dynamics 365 Business Central Functional Consultant to join our team immediately. #i mmediate joiners onlyPls email : leeba@mounttalent.comLocation: Remote (India)Availability: Immediate joiners onlyExperience: Strong functional expertise in Business Central implementation, configuration, and supportMode:...
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Microsoft Dynamics Consultant
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Microsoft Dynamics Consultant
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Microsoft Dynamics Consultant
3 weeks ago
New Delhi, India Cybage Software Full timeJob Description:Role & responsibilities:Lead and execute the migration strategy from Dynamics CRM On-Premise to Dynamics 365 Online. Conduct impact analysis, planning, and cost estimation for the CRM migration project. Analyze and document the benefits and roadmap of moving to CRM Online (considering Microsoft long-term roadmap). Perform necessary CRM...
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Microsoft Dynamics Consultant
3 weeks ago
New Delhi, India Cybage Software Full timeJob Description:Role & responsibilities:- Lead and execute the migration strategy from Dynamics CRM On-Premise to Dynamics 365 Online. - Conduct impact analysis, planning, and cost estimation for the CRM migration project. - Analyze and document the benefits and roadmap of moving to CRM Online (considering Microsoft long-term roadmap). - Perform necessary...
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Microsoft Dynamics Consultant
3 weeks ago
New Delhi, India Deloitte Full timePosition Overview: We are seeking a skilled and motivated D365 CRM & Power Platform Developer to join our dynamic technology team. In this role, you will be responsible for designing, developing, and implementing customer relationship management (CRM) and business process automation solutions using Microsoft Dynamics 365 CRM and Power Platform. As a...
