Svitla - L3 Support Engineer - SQL

1 week ago

Pune, India Svitla Systems, Inc. Full time

Description : Svitla Systems Inc. is looking for a L3 SUPPORT ENGINEER for a full-time position (40 hours per week) in India.Our client provides fully integrated software systems to manage all facets of accounting and transaction management for upstream, midstream, and transportation verticals of the oil & gas industry.The role focuses on resolving complex issues, maintaining system stability, and ensuring a seamless user experience.REQUIREMENTS : - 5+ years of experience working as an L3 Support Engineer.- Strong knowledge of at least one programming language Ruby, Golang, Python, React, or JavaScript.- Knowledge of REST APIs, HTTP protocols, and JSON.- Experience with AWS- Knowledge of monitoring tools (e.g., Prometheus, Grafana, AWS CloudWatch).- Strong problem-solving and debugging skills (logs, APIs, DB queries).- Familiarity with SQL and database troubleshooting.- Experience working in Linux/Unix-based environments.- Understanding of conducting root cause analysis (RCA) and resolving production issues.- Familiarity with support tools (e.g., Jira) and processes for issue tracking and maintaining Service Level Agreements (SLAs).- Excellent communication skills to effectively interact with customers and internal teams.- Ability to work independently and resolve production issues in high-pressure environments.- Have a willingness to work from 8 : 00 AM to 5 : 00 PM CST.RESPONSIBILITIES : - Provide Level 3 support for the company platform.- Diagnose, troubleshoot, and resolve production issues, ensuring swift resolution to minimize customer impact.- Conduct root cause analysis (RCA) for recurring issues and implement permanent fixes.- Maintain and troubleshoot MS SQL Server databases, ensuring data integrity, availability, and performance.- Collaborate with Level 1 and 2 support teams to efficiently escalate and resolve issues.- Document fixes, enhancements, and issue resolutions to facilitate knowledge sharing and future reference.- Assist in releasing hotfixes or patches in coordination with the development team.- Ensure Service Level Agreements (SLAs) comply with response times and issue resolution.- Share feedback with product and engineering teams regarding product supportability and customer pain points.WE OFFER : - US and EU projects based on advanced technologies.- Competitive compensation based on skills and experience.- Regular performance appraisals to support your growth.- 15 vacation days, 10 national holidays, 5 sick days.- Free tech webinars and meetups organized by Svitla.- Reimbursement for private medical insurance.- Personalized learning program tailored to your interests and skill development.- Bonuses for article writing, public talks, and other activities.- Fun corporate online/offline celebrations and activities.- Awesome team, friendly and supportive community (ref:hirist.tech)

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