Unicorn Infosolutions

About the Company

Established in 2002 and headquartered in Mumbai, Unicorn Infosolutions Pvt Ltd operates 90 points of interaction nationwide, including Apple Mono Brand Stores and Apple Authorized Service Centres across major cities like Mumbai, Pune, Ahmedabad, Gurgaon, Lucknow, Chandigarh, and New Delhi. With an annual turnover of over 1000 Cr and a team of 700+ trained professionals, Unicorn is known for delivering exceptional customer experiences while showcasing the entire Apple product line.

Role Overview

We are seeking an experienced and dynamic Store Manager to lead our retail operations in Vapi. The ideal candidate will be responsible for ensuring smooth store operations, driving customer satisfaction, managing sales, and leading the store team to achieve business objectives.

Key Responsibilities (KRAs)

- Oversee day-to-day store operations ensuring adherence to company standards.

- Achieve sales targets, monitor KPIs, and implement strategies to drive store performance.

- Maintain high levels of customer satisfaction through excellent service delivery.

- Manage inventory effectively, ensuring stock availability and minimizing shrinkage.

- Lead, train, and motivate store staff to deliver outstanding performance.

- Ensure compliance with company policies, processes, and retail loss prevention measures.

- Monitor store appearance, visual merchandising, and brand guidelines.

- Handle escalated customer inquiries and resolve issues promptly.

- Analyze store reports to identify trends and suggest improvements.

- Foster a culture of accountability, teamwork, and continuous improvement.

Required Skills & Qualifications

- 3-5 years of proven experience in store management/retail operations.

- Strong leadership and people management skills with the ability to mentor teams.

- Excellent communication and interpersonal abilities.

- Customer-centric approach with strong problem-solving skills.

- Knowledge of retail loss prevention, inventory management, and sales analysis.

- Ability to thrive in a fast-paced and dynamic retail environment.

- Master's/Bachelors degree in Business Administration, Retail Management, or related field (preferred).

- Proficiency in MS Office and familiarity with POS systems.