Lab Grown Diamonds

The Sales Associate will be responsible for promoting and selling lab-grown diamonds and fine jewelry to customers. This role involves educating clients about the benefits of lab-grown diamonds, providing exceptional customer service, and meeting sales targets. The ideal candidate will have a passion for sustainability and innovative jewelry trends, with a strong desire to build relationships and grow within the business.

Key Responsibilities:

Customer Engagement:

• Greet customers and create a welcoming atmosphere at the store.
• Understand the clients needs, preferences, and budget to offer tailored recommendations.
• Educate customers on the benefits of lab-grown diamonds vs. mined diamonds, including sustainability, ethical sourcing, and price differences.

Product Sales:

• Present and demonstrate a wide range of lab-grown diamonds and fine jewelry products, highlighting their unique qualities and craftsmanship.
• Meet or exceed individual and store sales targets.
• Utilize upselling and cross-selling techniques to maximize sales opportunities.

Product Knowledge:

• Maintain a deep understanding of lab-grown diamonds (including 4 Cs: Cut, Color, Clarity, Carat) and how they compare to natural diamonds.
• Stay informed about new collections, industry trends, and technological advancements in the production of lab-grown diamonds.
• Continuously enhance knowledge on jewelry designs, gemstones, and precious metals.

Customer Service:

• Provide outstanding customer service by addressing questions, concerns, and special requests in a timely manner.
• Build long-term relationships with customers, encouraging repeat business and referrals.
• Handle any customer complaints or issues with professionalism and in alignment with company policies.

Sales Process & Transactions:

• Assist customers in the full sales process, from product selection to finalizing the purchase.
• Accurately process transactions through the point-of-sale (POS) system, ensuring all details are correct.
• Support customers with any post-sale services, such as resizing, repairs, and cleaning.

Store Maintenance:

• Ensure that the sales floor, display cases, and product presentations are kept clean, organized, and attractive.
• Assist in inventory management, including restocking products and performing regular stock counts.
• Maintain proper labeling and pricing of all items.

Promotions & Events:

• Participate in special promotions, marketing events, and product launches.
• Assist in creating visual merchandising displays that align with brand standards and engage customers.
• Stay up-to-date with current sales and promotional campaigns to inform and guide customers.

Team Collaboration:

• Collaborate with the sales team and management to achieve store goals and objectives.
• Contribute ideas for improving sales performance and customer engagement.
• Attend training sessions on new products, sales techniques, and customer service.

Key Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal skills, with the ability to connect and build relationships with customers.
• Knowledge of lab-grown diamonds, jewelry design, and industry trends.
• Persuasive sales techniques and ability to close deals.
• Customer-oriented mindset, with a focus on providing a seamless shopping experience.
• Attention to detail, especially in product descriptions and customer preferences.

Qualifications:

• High school diploma or equivalent; a degree or certification in gemology or jewelry sales is a plus.
• Previous experience in the jewelry or luxury goods sector (lab-grown diamond experience is highly desirable).
• Proficiency in point-of-sale systems and basic computer skills.