Founder’s Office

Role Overview:

The Founder’s Office - Operations & Strategy Manager will play a pivotal role in supporting the founder across various functions, ensuring seamless operations, high customer satisfaction, and effective influencer collaborations. This is a freelance role based in Bangalore, offering the opportunity to work closely with the leadership team, gaining a comprehensive understanding of how a D2C brand operates.

Key Responsibilities:

Operations Management:

• Oversee daily operations, ensuring all processes run smoothly.
• Coordinate with different departments (e.g., logistics, product development) to optimize operational efficiency.
• Implement and manage operational systems and procedures.

Customer Support:

• Manage customer support channels, ensuring timely and satisfactory resolution of customer inquiries and issues.
• Develop and maintain customer support protocols and FAQs.
• Gather customer feedback and work with the team to implement improvements.

Influencer Management:

• Identify and engage with influencers that align with Fawwnity’s brand values.
• Manage influencer partnerships, including negotiation, content planning, and performance tracking.
• Coordinate influencer campaigns to ensure brand visibility and engagement.

Project Management:

• Assist in planning and executing strategic projects across various departments.
• Monitor project timelines and ensure milestones are met.
• Provide regular updates to the founder on project progress.

Strategy & Business Development:

• Support the founder in strategic decision-making by conducting research and analysis on market trends, competitors, and customer behaviour.
• Assist in the development of business plans and growth strategies.
• Identify new opportunities for brand expansion and partnerships.

General Administrative Support:

• Manage the founder’s calendar, scheduling meetings and coordinating communications.
• Prepare reports, presentations, and other documents as needed.
• Handle ad-hoc tasks and projects as they arise.

Qualifications:

• Open to fresh college graduates
• Interest in operations, customer support, influencer management, or a related field.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and take initiative.
• Familiarity with the D2C or skincare industry
• Proficiency in project management tools and customer support platforms.

What’s in it for you?

At Fawwnity, we believe in making work a great journey. Here’s what awaits you on your enchanted adventure:

• Alternate Saturdays are Work-From-Home: Although we’re a start-up and we are in hustle mode, we want you to embrace your work-life balance. Because you deserve that rest ;)
• Opportunity to Grow and Hustle with India’s First Biocompatible Brand: Join us on a quest to redefine beauty in the skincare magical realm.
• Menstrual Leave: Take an extra day off to pamper yourself during your lunar cycle.
• Professional Development: We offer growth opportunities with training, learning, and career advancement spells.
• Monthly Team Dinners: Vote out for your favourite place and get away to experience the bliss of team dinners