Officer - IT

Experience - 3 to 6 Years

Qualification - Bachelor's degree in IT / Computer Science or related field.

Responsibilities

• Perform SAP Basis activities including user administration, role assignment, system monitoring, job scheduling, and transport management.
• Monitor system performance, coordinate patches/upgrades, and work with support partners for issue resolution.
• Provide functional support in SAP SD Module , MM for procurement and inventory management, ensuring smooth business operations.
• Assist in managing change requests, including documentation, testing in DEV/Quality, and deployment to Production.
• Support Master Data uploads and ensure accuracy of entries.
• Deliver end-user training, guidance, and day-to-day support, helping users effectively utilize SAP.
• Collaborate with business stakeholders (Procurement, Finance, Quality, Logistics) for issue resolution and system improvements.
• Ensure compliance with pharma IT policies, GxP, Data Integrity, and audit requirements.
• Maintain proper documentation of incidents, change requests, and training provided.
• Co-ordination with the SAP Supporting Partner.
• Stakeholder Management (Functional lead) as an when required

Desired Skills

• Strong knowledge of SAP Basis (user & role management, transport management, monitoring, performance tuning).
• Working knowledge of MM processes and inter-module integration.
• SAP certification in Basis (NetWeaver / S/4HANA) preferred; MM certification an advantage.
• Experience in user support, training, and coordination with cross-functional teams.
• Familiarity with pharma IT compliance requirements (GxP, 21 CFR Part 11, Data Integrity).
• Good problem-solving, documentation, and communication skills.
• Ability to work in a fast paced, demanding, timeline-driven environment