Grid Dynamics

2 days ago

Chennai, India Grid Dynamics Full time

Grid Dynamics is looking for a Delivery Director, who will take the leadership of a team of high-performing, motivated Delivery Director works to maintain good customer relationships and improve the company's services to maintain customer satisfaction.- The Delivery Director is responsible for making sure that services are being seamlessly delivered to the client.- Is in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.- Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.- Ability to manage big programs or accounts as well as Portfolios is a good plus.- Managing globally distributed engineering and project teams, simultaneously delivering implementation and support projects using Agile methodologies according to the Service / Work Orders (SO) or Contract Execution Plans (CEP) in place with Clients, SLA, Budget, Quality, and Customer Satisfaction.- Tech StackGenAI(mandate) and Data or Cloud Modernisation.- Managed large enterprise projects (Fixed bid or T&M) Preferred someone who worked at onsite and managed customers from US/Europe.- Setting up, maintaining, and improving reliable delivery processes in accordance with industry best practices and corporate PMO standards.- Increase transparency of the delivery organization by regularly and accurately reporting status.- Delivering projects on time, within budget, monitor and control the quality and other project constraints/baselines according to the initial planning and according to client expectations.- Support bid teams on strategic new opportunities with the support of Project Managers, contribute to pre-sales activities.- Participate actively in the Delivery governance and optimization (reporting and monthly committee).- Contributing to Company's Business development and organizational standards implementation.- Identifying customer needs and overseeing service delivery within the business context.- Establishing efficient communication channels between Grid Dynamics project teams and client organisations.- Expanding the team by finding and attracting talent from the market and growing people internally.- Defining and implementing training and knowledge sharing programs.- People management.- Engineering background is MUST.- The Delivery Director position requires excellent leadership, people management, and problem-solving skills.- The innovative nature of Grid Dynamics demands extensive practical knowledge of efficient software engineering processes combined with an ability to adapt and learn quickly. Specific qualifications for the position include:- Experience in developing distributed high loaded systems is a plus.- Proven track record of creating and managing globally distributed delivery teams for an international customer.- Excellent understanding and practical experience with modern project management methodologies and software engineering processes.- Track record of attracting and retaining top talent.- Excellent communication, leadership, organizational, negotiation and client management skills.- Strong teamwork skills and attention to detail.- Operational ability in a diverse, large-scale environment.- Fluent English. (ref:iimjobs.com)

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