Housekeeping Supervisor

Communication- Provide assistance to coworkers, ensuring they understand their tasks. - Speak to guests and co-workers using clear, appropriate and professional language. - Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. - Talk with and listen to other employees to effectively exchange information. - Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). - Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.Assists Management- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. - Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties. - Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements. - Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory). - Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job. - Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards). - Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions. - Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood. - Coordinate tasks and work with other departments to ensure that the department runs efficiently. - Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity.Working with Others- Support all co-workers and treat them with dignity and respect. - Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. - Actively listen to and consider the concerns of other employees, responding appropriately and effectively. - Develop and maintain positive and productive working relationships with other employees and departments. - Partner with and assist others to promote an environment of teamwork and achieve common goals.Quality Assurance/Quality Improvement- Comply with quality assurance expectations and standards. - Monitor the performance of others to ensure adherence to quality expectations and standards.Physical Tasks- Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. - Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. - Reach overhead and below the knees, including bending, twisting, pulling, and stooping. - Stand, sit, kneel, or walk for an extended period across an entire work shift. - Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. - Enter and locate work-related information using computers and/or point of sale systems. - Read and visually verify information in a variety of formats (e.g., small print). - Move at a speed that is required to respond to work situations (e.g., run, walk, jog). - Visually inspect tools, equipment, or machines (e.g., to identify defects) - Move through narrow, confined, or elevated spaces. - Move over sloping, uneven, or slippery surfaces and steps. - Move up and down stairs and/or service ramps. - Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.Housekeeping Protocol- Identify and report preventative or other maintenance issues in public areas or guest rooms. - Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs. - Respond promptly to requests from guests, Front Desk, or At Your Service requests. - Identify room assignments and type of cleaning required for each room. - Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists. - Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete. - Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards. - Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards. - Complete incident reports for any incidents or accidents that occur during shift.Guest Rooms, Villas, and Suites- Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering. - Report missing hotel/resort property and damages to room to manager/supervisor.Housekeeping Quality Control- Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards are met. - Inspect public areas/bathrooms, restaurants, fitness center, pool area, offices, and service areas after being cleaned by Housekeeper to ensure quality standards are met.Housekeeping Coordination- Verify room status listed on report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. - Check and resolve issues with discrepant rooms with the Front Desk (e.g., guest was scheduled to check-out, but bags were found in the room). - Assist Housekeeping management in managing daily activities of Housekeeping and Laundry. - Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift. - Run reports to determine how many rooms are sold for each day, including the number of arrivals, departures, and vacant ready rooms. - Prepare and distribute room assignments to Housekeeping staff. - Close out house at the end of shift to ensure assigned rooms were cleaned and communicate issues to next shift.CRITICAL COMPETENCIESAnalytical Skills- Decision-Making - Problem Solving - Computer SkillsInterpersonal Skills- Customer Service Orientation - Team Work - Diversity Relations - Interpersonal SkillsCommunications- Listening - Communication - English Language ProficiencyPersonal Attributes- Dependability - Integrity - Positive Demeanor - Safety Orientation - Presentation - Stress Tolerance - Adaptability/Flexibility - InitiativeOrganization- Time Management - Detail Orientation - Multi-Tasking - Planning and OrganizingPhysical Abilities- Visual AcuityAssists Management- Resolving Conflict - Delegating and Directing - Coaching and Developing - Team Building - Performance ManagementPREFERRED QUALIFICATIONSEducationHigh school diploma/G.E.D. equivalentRelated Work ExperienceAt least 1 year of related work experienceSupervisory ExperienceAt least 1 year of supervisory experience