Director - Service Delivery Management (qualified CA or CMA is a must)

4 days ago

Chennai, India Sutherland Full time

Director – Service Delivery Management F&A (qualified CA/CPA or CMA is a must)


Overview

Sutherland is seeking a dynamic and strategic-thinking person to join us as the Director of Service Delivery. We are a group of forward-thinking and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you


Directors in this role get to:

  • Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
  • Build the Company: Partner with all divisions across all segments in efforts to improve and drive performance.
  • Define Sutherland’s Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Take the lead: Perform strategic analysis is business performance data to address Plan Sponsor needs; drive financials to ensure results and commitments are met.
  • Improve the Company: Make recommendations to enhance processes and boost ease and efficiency.
  • Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
  • Drive Sutherland Forward: Oversee the design, development, and implementation strategies of quality improvement initiatives; translate knowledge of subject and business needs into clear strategic business plans.


Our most successful candidates will have:

  • Qualified CA OR CPA OR CMA (ICWA) with 10+ years of F&A experience
  • Eight or more years of management experience; experience managing customer support.
  • Ability to be creative and resourceful in finding effective solutions to problems and situations.
  • Strong analytical skills, be able to interpret data, identify trends, and make suggestions for improvements.
  • Ability to be customer-oriented in managing communications and issues; have strong interpersonal and problem-solving skills.
  • Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a teamplayer.
  • Persistence in working through challenges and doing whatever it takes to get the job done.
  • Demonstrated leadership skills; be able to evaluate opportunities, develop, and implement performance improvement efforts.
  • Ability to be strategic in developing solutions and process improvements.
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.

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