Executive HR Business Partner

3 weeks ago

Kottayam, India IGT Solutions Full time

Job Title: Executive – Human Resource Business Partner (HRBP) Location: Bhopal Company: IGT Solutions Pvt. Ltd. Industry: IT & BPM – Travel, Transportation, and Hospitality DomainCompany Overview:IGT Solutions Pvt. Ltd. is a global leader in IT and Business Process Management (BPM) services, dedicated to delivering innovation and operational excellence across the Travel, Transportation, and Hospitality sectors. With over 10,000+ travel industry experts and 15 state-of-the-art delivery centers worldwide, IGT offers comprehensive solutions in Application Development, Mobility, Testing, Analytics, Contact Center Services, Back Office Operations, and Consulting.IGT is committed to a diverse and inclusive workplace and provides equal employment opportunities without regard to age, gender, race, religion, disability, or other protected statuses.Job Summary:We are seeking a dynamic and experienced Executive – HR Business Partner (HRBP) to join our team in Gurgaon. This role will lead HR operations for the assigned vertical/process, support business functions, drive employee engagement and retention initiatives, and ensure policy compliance.Key Responsibilities:Employee Relations: Address and resolve employee queries and concerns efficiently; track and report resolution Turnaround Time (TAT).Compliance & Policy Adherence: Enforce labor laws, company discipline, and the Code of Conduct.Attrition Management: Maintain attrition at or below 5%.Employee Engagement: Lead engagement activities, facilitate action planning, record meeting outcomes, and ensure timely follow-ups.Performance Management: Ensure timely KRA sign-offs for new joiners and during internal movements; monitor half-yearly and annual appraisals.Training Compliance: Track training plan adherence for the assigned vertical/process.Exit Management: Conduct exit interviews, analyze survey data, and present actionable insights and trends.Retention Strategies: Implement effective strategies to enhance employee retention and workplace satisfaction.Branding & Market Intelligence: Support employer branding and monitor industry HR best practices.Policy Compliance: Ensure adherence to internal policies including Security, Privacy, Zero Tolerance, Disciplinary, and Learning Agreements.Qualifications:Education: Graduate in any field (preferably with a degree in Psychology, Industrial Relations, or Human Resource Management).Experience: Proven experience in HR Generalist or Specialist roles, especially in labor relations and employee engagement in a BPO/Call Center environment.Skills & Competencies:Proficiency in MS Office tools (Excel, PowerPoint, Word)Strong analytical and problem-solving skillsBasic understanding of labor laws and HR practicesAbility to multitask and manage deadlinesExcellent verbal and written communication skillsStrong interpersonal and conflict-resolution abilitiesAdditional Information:Work Environment: Onsite role (Bhopal office)Work Schedule: Flexibility to work in shifts (rotational) .Why Join IGT Solutions?Become part of a global leader that drives meaningful transformation in the travel and hospitality domain. At IGT, you’ll have the opportunity to shape HR practices, contribute to a culture of excellence, and grow your career in a dynamic, people-first environment.

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