
Senior Salesforce Functional Analyst
9 hours ago
When our values align, there's no limit to what we can achieve.
Key Accountabilities:
Business Analysis – Work with stakeholders to understand the business requirement and document them (user stories) by collaborating with business analyst. Create Visio flows to document new/existing business processes/functionality.
Quality Assurance - Design, develop, and execute comprehensive system test cases for enhancements on Salesforce platform, including managed packages and connected solutions. Perform regression testing to ensure new changes don't adversely affect existing functionality. Work closely with cross functional teams in testing the integrations between salesforce and other enterprise systems. Maintain testing artifacts. Conduct smoke (end to end) testing of changes during the sprint release deployment on weekend once every 3 weeks. Identify, reproduce, report and verify bugs. Adhere to and help refine standard bug tracking and verification processes.
Customer Support – Provide demos to business stakeholders on new enhancements. Provide required support (test date creation, training) to business stakeholder in completing User Acceptance testing.
Salesforce Configuration - Administer a range of declarative solutions in support of sprint work and resolving production if needed.
Collaboration and Issue Resolution - Work closely with business analysts to understand requirements and translate them into effective test scenarios. Identify, document, and track defects throughout the testing lifecycle. Collaborate with the development & administration team to ensure timely resolution of identified issues. Participate in Agile ceremonies and contribute to sprint planning and retrospectives.
Continuous Improvement: Analyze bugs, perform root cause analysis, and document results to ensure continuous improvement. Stay updated on the latest Salesforce releases and features, assessing their impact on existing systems and tests.
Proactively suggest improvements to testing processes and tools. Mentor junior team members in Salesforce testing practices and methodologies.
Skills:
Quality Assurance:
Experience in working with different business stakeholders to understand business requirements or issues and document them (user stories/bugs).
Experience in end-to-end testing of Salesforce Solutions, including configuration, customization, and integrations with other systems.
Ability to plan, design, develop, and execute comprehensive system test cases for enhancements on Salesforce platform.
Experience in Salesforce automation (Ex: Selenium) testing.
Ability to conduct root-cause analyses on issues and effectively document and communicate feedback on improvements to core development team.
Customer Service:
Proven track record of providing exceptional customer service to stakeholders at all levels (including C-suite) and managing production issues in a tracking system with meticulous attention to detail.
Skilled at demonstrating new and existing features to facilitate issue resolution and support training efforts (e.g., user acceptance testing or a launch of new features).
Salesforce:
Ability to administer all aspects of the Sales Cloud, including the following features:
Security and access – org-wide defaults, account teams, sharing rules, public groups, queues, roles, the role hierarchy, profiles, permission sets, and permission set groups.
Configuration - Flow (including working knowledge of migration from workflow rules to process builders and Flow), approvals processes, lead and case assignment rules, validation rules (with hands on knowledge of complex formulas and logic), fields, page layouts, Lightning record pages, dynamic forms, Reports and dashboards.
Data management in Salesforce – ability to upload and update data utilizing Data Loader, Workbench and other common tools.
Good understanding of Salesforce CRM Application Modules & Processes and Salesforce Security.
Other:
Microsoft Excel skills to clean and manipulate data – experience with Excel formulas to compare datasets.
Practical experience with Agile methodologies and related tools (e.g., Jira).
Excellent interpersonal, verbal and written communication skills.
Maintains a flexible attitude with respect to work assignments and new learning.
Works independently in a fast-paced environment, prioritizes effectively and adapts readily to changing priorities, manages multiple and varied tasks with enthusiasm.
Proactive mindset - demonstrates a bias for action and continuous improvement.
Should be able to work in shifts 12 to 9 PM IST and provide support on weekend releases.
Knowledge and Experience:
5+ years of hands-on Salesforce with strong focus on business analysis, system & integration testing.
Strong understanding of Salesforce architecture, data model, and business processes.
Knowledge of the full sales cycle from lead generation and request for proposal to the contract lifecycle (work orders to changes in scope).
Proficiency in creating and executing test plans, test cases, and test scripts.
Knowledge of automated testing tools for Salesforce (e.g., Provar, Selenium, Copado Robotic Testing).
Familiarity with API testing tools and techniques.
Understanding of Agile methodologies and experience working in Agile environments.
Excellent analytical and problem-solving skills.
Strong communication skills and ability to work effectively in a team environment.
Experience in healthcare, clinical development, or related field preferred.
Business analyst experience preferred.
Education:
Salesforce Administrator Certification (required).
Bachelor’s degree (required).
-
Senior Salesforce Functional Analyst
3 hours ago
Sahibzada Ajit Singh Nagar, India Parexel Full timeWhen our values align, there's no limit to what we can achieve. Key Accountabilities: Business Analysis – Work with stakeholders to understand the business requirement and document them (user stories) by collaborating with business analyst. Create Visio flows to document new/existing business processes/functionality. Quality Assurance -...
-
Salesforce Architect
2 weeks ago
Sahibzada Ajit Singh Nagar, India Hunarstreet Technologies Pvt Ltd Full timePriority Requirement - Salesforce ArchitectLocations : Bengaluru, Mumbai, Hyderabad, Delhi, Mohali, PuneShift : NoonWe are hiring a Salesforce Solution Architect to lead transition from Salesforce Classic to Lightning.Why this role matters :This position will drive scalable, user-friendly solutions leveraging native Salesforce capabilities, reducing custom...
-
Salesforce Admin-E2E Tester
11 hours ago
Sahibzada Ajit Singh Nagar, India Epergne Solutions Full timeRole : E2E Tester Salesforce Admin Location : Bengaluru , Bhubaneshwar, Chandigarh, Chennai, Gurgaon, Hyderabad, Indore, Jaipur, Mangalore, Mohali, Mumbai, Mysore, Nagpur, Pune, Thiruvananthapuram. Experience : 3.5+ Years Notice Period : Immediate / 15 Days NP Mandatory Certification: Salesforce Platform Developer (PD) Certification ...
-
Salesforce qa
2 weeks ago
Sahibzada Ajit Singh Nagar, India Funic Tech Full timeJob Title: Salesforce QA Experience Required:5+ years Location: Mohali Experience/Skills Required 5+ years of professional In-depth experience in Software Quality Assurance & Testing. Good understanding of SDLC, STLC, ALM and various software testing models and methodologies. Candidate should have experience in Salesforce CRM applications. Experience...
-
Marketing Automation- Salesforce
2 days ago
Sahibzada Ajit Singh Nagar, India InfoStride Full timePFB the JD for the Marketing Operations/Automation Specialist role:Experience Required: 2 to 4 yearsLocation: Mohali (Phase-8B)Work Timings: 06:00 pm to 03:00 amEmployment Type: Full-timeRole Overview:The Marketing Operations/Automation Specialist will be responsible for managing, optimizing, and automating our marketing operations using platforms like...
-
Senior Functional Consultant CRM
2 days ago
Sahibzada Ajit Singh Nagar, India de facto Infotech Full timeJob Title: Senior Functional Consultant – Microsoft Dynamics 365 Customer EngagementOverviewWe are seeking an experienced Senior Functional Consultant – Dynamics 365 CE to lead the design, configuration, and delivery of transformative customer engagement solutions for enterprise clients. This role is ideal for professionals with 10+ years of experience...
-
Sr. data entry/ analyst
2 weeks ago
Sahibzada Ajit Singh Nagar, India Faspin Technologies Pvt. Ltd. Full timeJoin Our Team as a Sr. Data Entry/ Analyst at Faspin Technologies Pvt. Ltd.! Are you a highly analytical and experienced Senior Data Entry/Analyst with a passion for transforming complex data into actionable insights? Faspin Technologies Pvt. Ltd. is looking for a skilled professional to elevate our data-driven decision-making processes. If you thrive on...
-
Senior Business Analyst
7 days ago
Sahibzada Ajit Singh Nagar, India Signity Solutions Full timeAbout the Role :We are looking for a Senior Business Analyst who thrives at the intersection of business, technology, and product innovation. This is a post-sales leadership role where you'll act as the Product Owner for client-facing software and AI projects, driving delivery with clarity, purpose, and documentation excellence.While the focus will be...
-
Salesforce Business Analyst
1 week ago
gautam buddha nagar, India SDLC Corp Full timeJob Title: Salesforce Business Analyst (Pre-Sales & Solutioning) Location: Noida Office About the Role We are looking for an experienced Salesforce Business Analyst who combines business analysis, technical solutioning, and pre-sales expertise with the ability to lead end-to-end technical discussions. The ideal candidate will have significant exposure to...
-
▷ [15h Left] Senior Financial Analyst, FP&A
7 days ago
Sahibzada Ajit Singh Nagar, India Zscaler Softech Full timeJob Description you'll be responsible for: - Leading cross-functional Insights Projects, including Country P&L and System Enhancements, in collaboration with Finance Transformation - Preparing accurate and impactful presentations for Investor Relations, Board of Directors, and Finance Leadership - Collaborating with Treasury on models for Hedging Program...