CELONA Private 5G

6 days ago

New Delhi, India HCLTech Full time

Dear Candidate,Kindly find below JD.Location - Noida, Chennai and BangaloreResponsibilities & QualificationsResponsibilities- Handling tickets / Incidents via Service Now platform - Lead technical incident calls as a SME - Troubleshooting and providing break fix support to technical issues - Perform root cause analysis of raised issues - Defining process improvements and ensuring that the processes are adhered to - Take shared ownership of resolving issues in a SLA driven environment - Mentoring / training team members as a SME - Testing and auditing as required from time to time - Improves and maintains customer and employee satisfaction - Work as part of a Follow the Sun support global support modelTechnology Knowledge- Extensive experience in Private 5G environment - Celona technology specialist - Cisco SDA - Router - Cisco (BGP, EIGRP, MPLS, WAN) - Switch – Cisco - Load Balancer - F5 - SD-WAN experience a plusQualifications- Min 8+ years of Network Engineer experience supporting global network infrastructures - Experience in working as part of a global support (follow the sun) model - Cisco CCIE and other industry standard networking certifications - Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services. - Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems - Extensive hands-on experience with: - Cisco Prime - Cisco Wireless LAN technologies - Cisco WLAN Controllers - Cisco SDA - Cisco ASR, ISR and Catalyst product families - Cisco Meraki Devices MS and MX Series. - F5 Load balancers - Cisco SD-WANSoft Skills- Excellent verbal and written communication skills (English) - Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other parties - Excellent customer handling skills - Ability to handle high pressure situations - Can drive HCL’s value and its methodologyCertifications- CCIE - CCIE Enterprise Wireless - CCIE Enterprise Infrastructure - CCIE Service Provider - F5-CSE/ F5-CTS - 300-415 ENSDWI certification - ITIL v4

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