Service now Assist

2 days ago

New Delhi, India Tata Consultancy Services Full time

Role: Service Now AssistRequired Technical Skill Set: ServiceNow, ITSM, ITOM, Now AssistDesired Experience Range: 8 to 10 YearsLocation of Requirement :Hyderabad / PuneDesired Competencies (Technical/Behavioral Competency)Technical CompetencyServiceNow Platform ExpertiseDeep understanding of ServiceNow modules: ITSM, ITOM, CMDB, Asset Management, Service Catalog, HRSD, and Knowledge Management.Experience with ServiceNow Studio, Flow Designer, and Application Scope.Scripting & DevelopmentProficiency in JavaScript (client-side and server-side).Experience with Glide API, Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.Familiarity with Jelly scripting and AngularJS for advanced UI customizations.Integration SkillsHands-on experience with REST/SOAP APIs, LDAP, SSO, and third-party tool integrations (e.g., Jira, Azure DevOps).Knowledge of MID Server setup and Discovery.Workflow & AutomationDesigning and implementing Workflows, Approvals, and Scheduled Jobs.Use of Service Catalog and Record Producers for request automation.Reporting & DashboardsBuilding Performance Analytics, Reports, and Dashboards for data visualization and KPI tracking.Security & Access ControlCreating and managing Access Control Rules (ACLs).Understanding of role-based access and data security best practices.Soft Skills & Professional TraitsProblem-solving & Analytical Thinking: Ability to troubleshoot and optimize workflows.Communication Skills: Explaining technical concepts to non-technical stakeholders.Agile/Scrum Methodologies: Experience working in iterative development environments.Documentation & Process Adherence: Maintaining clear documentation and following ITIL practices.Certifications (Recommended)- Certified System Administrator (CSA) - Certified Application Developer (CAD) - ITIL Foundation CertificationResponsibility of / Expectations from the RoleTechnical Expertise- Strong command of JavaScript, Glide API, and ServiceNow scripting. - Familiarity with ServiceNow Studio, Flow Designer, and Application Scope. - Experience with Service Catalog, Knowledge Management, and CMDB.Process & Governance- Adherence to ITIL practices and organizational governance standards. - Ability to translate business requirements into technical solutions.Collaboration & Communication- Work closely with stakeholders, developers, and business analysts. - Provide training and support to end-users and junior team members.Continuous Improvement- Identify opportunities for automation and service enhancements. - Stay updated with ServiceNow releases and best practices.

  • Service Now Assist

    1 week ago

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