BEO Software

:Job Description :

We are a German Headquartered (BEO Gmbh) IT solutions and services company based in Kochi. To improve our clients' operational efficiencies, we bring time-tested methodologies, proven processes, and deep expertise in software development, as well as a legacy of best practices. We provide full-stack development services and also serve as an extended office for various clients across Europe.

Designation : Team Lead Web Design & Operations.

Job Location : Kochi.

Experience level : 5+ Years.

Your Profile :

Key Responsibilities :

Design and Implementation :

Seamless Integration :

- Accurately incorporate new job advertisements into existing templates using precise copy and paste techniques.

Template Conversion :

- Skillfully convert client templates from formats like PDF and Word into HTML/CSS with meticulous attention to detail.

Content Accuracy :

- Ensure the flawless transfer of content into customized client templates, maintaining high standards of precision.

Template Design :

- Innovatively design and program new templates or faithfully replicate client-provided templates in HTML/CSS.

Social Media Campaigns :

- Create visually appealing designs for social media marketing campaigns and manage client approvals effectively.

Customer Satisfaction :

- Uphold exceptional standards of customer satisfaction by delivering error-free work and ensuring client contentment.

Publication Process :

Comprehensive Management :

- Oversee the complete administrative process for publishing job advertisements with efficiency and precision.

Online Verification :

- Perform thorough online verification on relevant job portals to ensure accuracy and compliance.

Client Coordination :

- Facilitate necessary changes with job boards and effectively communicate updates to clients, ensuring a smooth and seamless publication process.

Support and Customer Interaction :

Proactive Support :

- Provide exceptional customer support through a ticket system and live chat, addressing issues with a hands-on approach.

Prompt Responses :

- Ensure timely and accurate responses to all customer inquiries, maintaining high levels of satisfaction and engagement.

Team Leadership :

Team Development :

- Lead and expand the team effectively as the workload grows, ensuring optimal performance.

Training and Onboarding :

- Deliver comprehensive training and onboarding programs for new team members, fostering their integration and success.

Process Adaptation :

- Customize onboarding and operational processes to align with local conditions in India, ensuring seamless implementation and efficiency.

Quality Assurance :

Content and Compliance :

- Guarantee that all content and links are accurately implemented and fully compliant with individual job board regulations.

Attention to Detail :

- Maintain a meticulous focus on detail and precision in all tasks to ensure high standards of quality.

Offer Creation :

Timely Preparation :

- Create offers for clients promptly upon request from sales or directly from clients.

Efficiency :

- Ensure all offers are prepared and delivered within a 60-minute timeframe, maintaining efficiency and client satisfaction.

Process Improvement :

Innovation :

- Develop and implement innovative ideas to enhance the efficiency and quality of the Indian team's output.

Dashboard Development :

- Contribute to the design and development of an internal dashboard to monitor and improve team performance.

New Team Integration and Knowledge Transfer :

Onboarding Process :

- Develop and structure a comprehensive onboarding process for new employees, ensuring a smooth and effective integration.

Knowledge Database :

- Establish and maintain a robust knowledge database from scratch, ensuring it serves as a reliable resource for the team.

Process Mastery :

- Gain a thorough understanding of all processes through direct questioning, with the support of a dedicated contact person.

Database Maintenance :

- Ensure the knowledge database remains up-to-date and accurate.

- Contribute to the design and development of an internal dashboard to enhance overall team performance.

Qualifications :

- Strong proficiency in HTML and CSS with a hands-on approach.

- Excellent design skills with a keen eye for detail.

- Experience in converting PDF and Word documents into HTML/CSS.

- Good understanding of social media marketing and ad design.

- Leadership experience is preferred but not mandatory.

- Excellent communication skills and the ability to lead a team.

- Intrinsic motivation to manage tasks and communicate issues to management.

- Ability to work efficiently under tight deadlines