ServiceNow Developer ITSM, HRSD

2 weeks ago

New Delhi, India People Prime Worldwide Full time

Job Title: ServiceNow Developer (ITSM / HRSD / Integrations)Job SummaryWe are seeking an experienced ServiceNow Developer with strong expertise in ITSM, HRSD, and third-party integrations. The ideal candidate will design, develop, and implement end-to-end ServiceNow solutions to support enterprise workflows and automation initiatives. This role involves hands-on development, platform configuration, API integration, and collaboration with cross-functional teams.Key Responsibilities- Design, develop, and configure solutions on the ServiceNow platform, including ITSM and HRSD modules. - Build and customize Service Catalog items, Record Producers, Workflows, Flow Designer flows, and Business Rules. - Develop and maintain integrations with external systems using REST/SOAP APIs, MID Server, IntegrationHub, and web services. - Configure and customize HRSD components: Lifecycle Events, Case Management, Employee Center, HR Services, and HR Knowledge Base. - Implement and optimize ITSM processes such as Incident, Problem, Change, Knowledge, Request, and CMDB. - Write and maintain scripts (Client Scripts, Script Includes, UI Policies, UI Actions, Glide scripting). - Conduct Unit Testing/UAT and troubleshoot platform issues. - Collaborate with stakeholders to gather requirements and translate them into technical solutions. - Ensure adherence to ServiceNow best practices, governance, and security standards. - Maintain platform documentation, update release notes, and support upgrades.

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