Staff Engineer

About the role:ThoughtSpot is seeking an experienced Staff Engineer to lead the architecture and evolution of our Cloud Infrastructure and Observability control plane. You will lead the design of a multi-cloud control plane (AWS, GCP, Azure) that powers our Business Intelligence (BI) application, ensuring it is resilient, cost-efficient, and deeply observable. This role is ideal for a distributed systems expert who wants to solve complex challenges like Multi-Cloud Disaster Recovery, AI-Driven Operations, and FinOps-as-Code, while enabling engineering velocity through self-service platforms.What you will do:Architect the Next-Gen Observability StackBuild the "Single Pane of Glass":Design and operationalise a cutting-edge observability pipeline (Logs, Metrics, Traces) using Prometheus, ELK/EFK, Kafka, and OpenTelemetry. AI-Powered Operations:Lead the development of a customer-facing Operations Portal that incorporates AI agents and analytics to provide real-time health insights, automated root cause analysis, and QoS visibility to our customers. No-Touch Operations:Drive the platform toward "no-touch/low-touch" operations by implementing self-healing mechanisms and symptom-based alerting. Control Plane Engineering:Architect scalable microservices that orchestrate tenancy, feature flags, and configuration acrossAWS, GCP, and Azure .Multi-Cloud & Hybrid Cloud StrategyDrive the architecture and implementation of multi-cloud disaster recovery (DR) frameworks for both multi-tenant and single-tenant SaaS offerings. Create SDLC frameworks that allow for seamless deployment across multiple clouds without requiring redundant testing. Develop an app modernisation framework to migrate applications from legacy infrastructure to modern Kubernetes-based platforms.Automation & Infrastructure as a ServiceImplement Infrastructure-as-Code (IaC) solutions using tools such as Terraform, Ansible, and CloudFormation to automate provisioning and deployments. Provide automation and tools for both customer workflows and internal software development lifecycle (SDLC) processes. Integrate open-source technologies and custom-developed modules to build a state-of-the-art infrastructure stack.Customer-Obsessed EngineeringEnsure our observability isn't just watching servers, but watching the Customer Experience. You will instrument key user journeys (Login, Search, Checkout) to detect customer pain before they file a ticket.Leadership & CollaborationProvide technical leadership to a team of developers, conducting architecture reviews, and code reviews, and sharing best practices in cloud-native software development. Lead cross-functional collaborations to ensure infrastructure is built for scalability, performance, and security. Mentor and develop team members, driving a culture of technical excellenceWhat you'll bring:Experience:10+ years of engineering experience, with at least 3+ years in a Staff/Principal role scaling enterprise SaaS platforms. Cloud Native Mastery:Deep hands-on expertise with Kubernetes, Docker. You have built and operated large-scale infrastructure on AWS, GCP, or Azure. Coding Proficiency:expert-level skills inGo (Golang)(preferred),Java , orPython . You can write production-grade microservices and K8s operators. Observability Deep Dive:You understand the internals of monitoring frameworks. You have scaled Prometheus federation, tuned Elasticsearch/Kafka for massive log ingestion, and implemented distributed tracing. IaC Expert:You treat infrastructure as software. Advanced proficiency with Terraform and Ansible is required. Distributed Systems Knowledge:You have a strong grasp of CAP theorem, consensus algorithms (Raft/Paxos), distributed storage, and networking fundamentals. Strategic Thinking:Experience building "Single Pane of Glass" solutions and managing the trade-offs between speed, cost, and reliability in a multi-cloud environment.