Tech Lead

Amagi is an AI-enabled industry cloud platform built for the new video economy, helping media companies modernize operations, unify streaming and broadcast workflows, and drive advanced monetization. From live remote production and real-time ad decisioning to automated playout and global content syndication. We operate a dynamic content and advertising marketplace and offer fully managed broadcast services that ensure 24/7 reliability and compliance. Trusted by 56% of the Top 50 media companies globally, Amagi powers over 7,000 channel deliveries across 300+ content distributors, processing 500K+ hours of content and generating 26 billion+ monetized ad impressions. Headquartered in Bengaluru, India, with a 1000+ member global team across Americas, EMEA and APAC, Amagi is redefining how media is created, distributed, and monetized—intelligently and globally.Our identity and mission: Amagi, epitomizing the essence of freedom, embarks on an extraordinary mission to establish the world's foremost media technology business rooted in a foundation of goodness. Our commitment to autonomy is paralleled by our shared connection through a compelling purpose, with the Amagi Way serving as our guiding light. In our pursuit, we strive to create a harmonious blend of individual freedom and collective purpose, shaping a unique and transformative journey that sets us apart in the realm of media technology.Work Mode : In OfficeLocation : Bengaluru (Bannerghatta Road)Job Profile:The VOD Tech Lead will serve as the primary technical liaison for assigned customers, ensuring timely and high-quality go-lives. The role demands a mix of deep product knowledge, cross-functional collaboration, and customer engagement.Key Responsibilities:- Act as the main technical contact for assigned customers during onboarding and delivery phases. - Partner with the Project Manager to lead technical discussions and educate customers on Amagi’s capabilities and limitations for VOD. - Understand platform specifications in depth and educate engineering, QA teams and customer regarding nuances that would inhibit a speedy delivery. - Translate customer delivery formats (assets, metadata, platform specifications) into clear requirements for internal teams. - Understand and document automation, reporting, and customization requirements, coordinate implementation with Engineering teams. - Handle change requests effectively by working with both customers and internal teams. - Guide customers on the optimal use of Amagi’s products to meet their business needs. - Oversee the deployment and configuration of Amagi and third-party software solutions in collaboration with Implementation Engineers. - Ensure all deliverables to customers are tested and meet quality expectations; verify work from Engineering and DevOps teams. - Build strong, trust-based relationships with customers and partners. - Mentor and guide Implementation Engineers and stay updated with new product features and configurations. - Provide feedback to improve efficiency across onboarding processes. - Document processes and customer-platform pipeline specifications in detail and educate the larger teams regarding the workflows as needed.Required Skills & Experience:- 7+ years in Media Technology, with at least 2 years in customer-facing roles. - Deep expertise in:- VOD workflows- Asset and metadata ingest & transcoding- Graphics insertion tools- Transport stream workflows and encoders- Stream delivery technologies: HLS, DASH- AWS Media Services (e.g., Mediaconvert, MediaPackager, MediaTailor)- Video codecs and playout systems- Working knowledge of metadata formats - Strong communication and interpersonal skills - Attention to quality and detail in delivery and documentation - Willingness to work from Amagi’s Bangalore headquarters (onsite role) - Flexible to work in EMEA shifts supporting US/Europe-based clients