Group Manager

3 weeks ago

Gurgaon, Haryana, India WNS Full time

Job description Seeking a seasoned Group Manager - Process Training to lead and enhance our training initiatives in BFS domain. In this role, you will oversee the development and execution of comprehensive Domain training programs relevant to BFS and designed to improve operational efficiency and support strategic goals. You will collaborate with various departments to ensure training programs align with business needs and drive continuous improvement. Training Development and Management: Design and implement domain training programs tailored to organizational needs, ensuring effective delivery and measurable outcomes. Needs Assessment: Partner with respective Training leaders to assess Domain training needs, identify process gaps, and propose solutions. Program Evaluation: Analyze training program effectiveness using feedback, assessments, and performance data to drive improvements. Content Creation: Develop and refine training materials, including manuals, e-learning modules, and interactive sessions. Produce customized training resources, including manuals, case studies, simulations, and role-playing scenarios, to equip employees with the tools they need to effectively upskill themselves in domain. Stakeholder Engagement: Engage with senior management and key stakeholders to ensure alignment of training programs with business objectives. Vendor Management: Engage with various vendors providing training to gauge and leverage niche domain expertise that may be required time to time. Process Improvement: Identify and integrate best practices into training programs to enhance process efficiency and effectiveness. People Management: Guide/Mentor team members and drive training governance through them. Identify team members areas for development and help them in upskilling Qualifications Proven work experience as a Training Manager in AML/KYC, Fintech. Good with Microsoft Office. Strong with MIS reporting. Strong analytical and operations management skills. Client focused with superior written and verbal communication skills. Ability to work under pressure in a faced paced environment with limited structure. Track record in designing and executing successful training programs. Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)

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