ServiceNow – Senior Technical Leader

1 month ago

Bengaluru, India Orange Business Full time

We are looking for Senior technical tealder to lead overall IT technical solution with Service Now.


The main responsibility of the Senior technical leader is :

Identify key business objectives and provide solution recommendations while performing business proves and management consulting analysis.

Manage scope of projects from inception to closure. Define, develop and manage implementation schedules and project budgets.

Coordinate resources, prepare project teams for kickoff and ensure effective completion of project milestones, control project scope and mitigate risks.

Ensure project consultants are delivering to configuration, development, and methodology standards.

Responsible for managing the business unit as a profit center.

Identify potential sales opportunities for the sales team. Support the Sales team in gathering requirements to develop a solution fit with a strong value proposition.

Ensure delivery processes are efficient and cost effective.


Experience

Minimum 10 years experience IT as technical leader

Telecom background or knowledge is mandatory

Good level of practiced technical knowledge.

Completion of at least one of the following:

  • System Administrator,
  • Implementation Specialist (ITSM/CSM) (Preferred),
  • Application Developer,
  • Administration Advanced

,

Job skills and certifications

  • Advanced expertise on Service Now (ITSM, CSM, TSM, …).
  • Experience on ServiceNow App Engine. Implemented B2B Integrations with Customers / Partners using REST/SOAP and JSON/XML
  • Hands-on experience of development and delivery for E2E implementation of various modules in ServiceNow, experience in B2B Integration.
  • Strong technical experience in development in Javascript, html5/css3, XML/Json, Open API integration, Java, and SQL.
  • Strong experience in SDLC, application architecture & different architecture techniques, coding standards and application auditing.
  • Solid experience in DevSecOps (design by security and Devops/CICD pipeline)
  • Extensive background in development and delivering complex projects throughout the lifecycle.
  • Experience in incident response and demonstrated broad problem-solving skills, including error examination, analysis and technical recommendations on the ServiceNow platform or related systems.
  • Delivery Management objectives in Onshore & Offshore Model for multiple clients across the globe.
  • Creative problem solver, able to build contingency plans and handle stressful situation with professionalism. Handle crisis management calls from technical side
  • Provide leadership and direction to the Delivery teams. Handle Operational issues related to the delivery center.
  • Provide technical support and participate in the Change Control Board and/ or change control process.
  • Strong negotiation and presentation skills.
  • Understanding of Agile methodologies.


Responsibilities

  • Should proactively participate in application evolution (application wise/server wise/solution wise) by contributing technical enhancement to the applications.
  • Will mentor and lead other developers, perform code reviews, guide/discuss, and lead decisions for ServiceNow platform & applications.
  • Collaborate with cross-functional teams, including developers, system administrators, and project managers, to escalate and resolve issues efficiently.
  • Strong focus on quality, code reviews & development best practices/processes.
  • Write clean, efficient, and maintainable and documented code and tests.
  • Create/Update/Review technical documents related to ServiceNow and its applications/modules.
  • Should provide QA, UAT & Production support as and when required.
  • Should provide third level support to production issues from assigned application within defined SLA.
  • Review all documentation of functional and technical requirements to ensure the team delivers new and enhanced deliverables correctly and on time.
  • Should develop business as well as technical knowledge on the applications.
  • Should participate in project review meetings as and when required.
  • Should have strong troubleshooting skills on ServiceNow and capability to propose new solutions to business problem.
  • Ability to build up good user ergonomics based on new technologies like Web 2.0, HTML5/CSS3 etc.
  • Work transversely with other teams and applications as well to grow & learn together.

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