Executive Housekeeper

About the Company: Our Client is a leading hospitality brand and Five-Star Deluxe Hotel with extensive Banqueting and MICE facilities.

About the Role: The Executive Housekeeper will be responsible for maintaining the highest standards of cleanliness, organization, and guest satisfaction across the property, including rooms, public areas, and event spaces.

Responsibilities:

• Housekeeping Operations Management:
• Oversee all aspects of housekeeping operations, ensuring alignment with the brand's standards.
• Develop and implement cleaning schedules for guest rooms, public spaces, and Banquet/Events/MICE facilities.
• Maintain optimal inventory of supplies and ensure cost-effective procurement.
• Conduct regular inspections of rooms and public areas to ensure cleanliness and maintenance.

Team Leadership:

• Lead, train, and mentor a diverse housekeeping team, fostering a culture of excellence and collaboration.
• Set and monitor team performance goals to ensure high productivity and guest satisfaction.
• Identify and develop potential team members for leadership roles.

Collaboration & Coordination:

• Work closely with the Banquet, Events, and Front Office teams to ensure seamless operations for MICE and social events.
• Collaborate with the Engineering department to address maintenance issues promptly.

Sustainability & Compliance:

• Uphold the brand's commitment to sustainable practices by implementing eco-friendly housekeeping processes.
• Ensure compliance with all health, safety, and hygiene standards as per local and international guidelines.

Guest Experience:

• Address guest concerns related to housekeeping promptly and effectively.
• Monitor and respond to guest feedback to continually enhance service quality.

Qualifications: Bachelor's degree in Hotel Management or a related field.

Required Skills:

• 12-16 years of Housekeeping experience in five-star deluxe hotels with large-scale Banqueting and MICE operations.
• 2 years as Department Head in Housekeeping.

Preferred Skills:

• Good knowledge of Landscaping and Horticulture would be an advantage.
• Strong leadership and interpersonal skills with the ability to manage and inspire large teams.
• Proficiency in housekeeping management software and operational reporting.
• Excellent communication skills, with a guest-centric mindset.

Pay range and compensation package: 18 to 20 LPA