Service Delivery Manager
1 month ago
Job Description: Manager/Senior Manager – Service Delivery
- Must have 15-18 Years of experience in managing Service operations.
- Qualification: BE (Electronics or CS or IS) equivalent.
- Strong knowledge in UC/CC, Data Networking, AV domain.
- Service Operations perspective, must have experience in managing large Enterprise clients
- Leading service delivery functions, to ensure end-to-end ownership of incidents and service requests.
- Meeting deadlines and Turn-Around-Time without compromising quality norms and adhering to SLA.
- Implementing short/long-term plans for achievement of process objectives
- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
- Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines
- Managing training and selection of personnel; organizing, planning, and staffing operations
Company Profile:
Black Box Limited (formerly AGC Networks) is a Global Solution Integrator delivering technology solutions in Unified Communications, Network Infrastructure, Data Center /Virtualization & Enterprise Applications and Cyber Security. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 4,000+ team members in 30 countries and growing
In collaboration with global technology partners like Avaya, Cisco, HP, Juniper, Microsoft, Netapp and Polycom among others, Black Box delivers domain – focused, flexible and customized technology solutions and seamless services to accelerate our customer’s business. Black Box Networks is an Essar Enterprise.
Corporate Website: www.blackbox.com
-
Service Delivery Manager
1 month ago
Gurugram, India Airtel Full timeDetermine and define project scope and objectives Predict resources needed to reach objectives and manage resources in an effective and efficient manner Develop and manage a detailed project schedule and work plan Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress Manage contracts with...
-
Service Delivery Manager
1 month ago
gurugram, India Airtel Full timeDetermine and define project scope and objectives Predict resources needed to reach objectives and manage resources in an effective and efficient manner Develop and manage a detailed project schedule and work plan Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress Manage contracts with...
-
Technical Delivery Manager.
3 weeks ago
Gurugram, India Comviva Full timeJob Description for Technical Delivery Manager (Relevant experience: 7-9 years) The finance industry has ignored billions of deserving individuals. We are a mission driven team of finance, analytics, and technology professionals, focused on driving financial inclusion to serve the underserved across their credit, savings, and financial needs. We seek a...
-
Senior Delivery Manager
1 month ago
Gurugram, India SHL Full timeJob Description Technology…or technology that breathes life into work? SHL, People Science. People Answers. Are you an experienced Senior Delivery Manager looking to be part of a global leader in People Science and Technology? If so, SHL is the place for you! In the role of Senior Delivery Manager at SHL, you will be accountable for the delivery of...
-
Senior Delivery Manager
1 month ago
gurugram, India SHL Full timeJob Description Technology…or technology that breathes life into work? SHL, People Science. People Answers. Are you an experienced Senior Delivery Manager looking to be part of a global leader in People Science and Technology? If so, SHL is the place for you! In the role of Senior Delivery Manager at SHL, you will be accountable for the delivery of...
-
Senior Engineering Program Manager
8 hours ago
gurugram, India Kellton Full timeSenior Engineering Program Manager Job Location: - Gurugram or Hyderabad (Work from Office) Experience Level: Senior (15+ Years) About Kellton: We are a global IT services and digital product design and development company with subsidiaries that serve startup, mid-market, and enterprise clients across diverse industries, including Finance, Healthcare,...
-
Associate Director, Service Delivery
1 month ago
Gurugram, India Concentrix Full timeDescription Essential Job Elements: P&L: Manage P&L of the business operations, including the development and execution of the overall business strategy. Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention Operations: Drive operational improvements, including optimizing...
-
Associate Director, Service Delivery
1 month ago
gurugram, India Concentrix Full timeDescription Essential Job Elements:P&L: Manage P&L of the business operations, including the development and execution of the overall business strategy. Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retentionOperations: Drive operational improvements, including optimizing...
-
Relationship Manager, Credit Delivery
1 month ago
Gurugram, India NatWest Group Full timeJoin us as a Relationship ManagerJoin a dynamic team and control the strategic and daily support for client services, business development and relationship buildingSpecialising in credit delivery, you’ll be managing client relationships and aiming to exceed their expectations, every timeHone your communication and interpersonal skills, in a collaborative...
-
Delivery Manager
3 weeks ago
Gurugram, India OrangeMantra Full timeAs a Delivery Manager specializing in web development projects, you will play a pivotal role in overseeing the successful delivery of various web development initiatives. Your primary responsibility will be to ensure that projects are completed on time, within budget, and to the highest quality standards. You will work closely with cross-functional teams,...
-
Delivery Manager
3 weeks ago
Gurugram, India OrangeMantra Full timeAs a Delivery Manager specializing in web development projects, you will play a pivotal role in overseeing the successful delivery of various web development initiatives. Your primary responsibility will be to ensure that projects are completed on time, within budget, and to the highest quality standards. You will work closely with cross-functional teams,...
-
Delivery Manager
3 weeks ago
Gurugram, India OrangeMantra Full timeAs a Delivery Manager specializing in web development projects, you will play a pivotal role in overseeing the successful delivery of various web development initiatives. Your primary responsibility will be to ensure that projects are completed on time, within budget, and to the highest quality standards. You will work closely with cross-functional teams,...
-
Technical Delivery Manager
1 month ago
Gurugram, India Yabx Full timeJob Description for Technical Delivery Manager (Relevant experience: 7-9 years) The finance industry has ignored billions of deserving individuals. We are a mission driven team of finance, analytics, and technology professionals, focused on driving financial inclusion to serve the underserved across their credit, savings, and financial needs. We seek a...
-
Technical Delivery Manager
1 month ago
Gurugram, India Yabx Full timeJob Description for Technical Delivery Manager (Relevant experience: 7-9 years)The finance industry has ignored billions of deserving individuals. We are a mission driven team of finance, analytics, and technology professionals, focused on driving financial inclusion to serve the underserved across their credit, savings, and financial needs.We seek a dynamic...
-
Technical Delivery Manager
1 month ago
Gurugram, India Yabx Full timeJob Description for Technical Delivery Manager (Relevant experience: 7-9 years)The finance industry has ignored billions of deserving individuals. We are a mission driven team of finance, analytics, and technology professionals, focused on driving financial inclusion to serve the underserved across their credit, savings, and financial needs.We seek a dynamic...
-
Technical Delivery Manager
2 weeks ago
gurugram, India Antara Senior Care Full timeWe are actively seeking a highly skilled, experienced, and results-driven Technical Program Manager to join our dynamic team and play a key role in overseeing and implementing technical projects. As a Technical Program Manager at Antara, you will be responsible for planning, executing, and closing complex technical projects within our e-commerce environment....
-
Technical Delivery Manager
2 weeks ago
Gurugram, India Antara Senior Care Full timeWe are actively seeking a highly skilled, experienced, and results-driven Technical Program Manager to join our dynamic team and play a key role in overseeing and implementing technical projects. As a Technical Program Manager at Antara, you will be responsible for planning, executing, and closing complex technical projects within our e-commerce environment....
-
Technical Delivery Manager
2 weeks ago
Gurugram, India Antara Senior Care Full timeWe are actively seeking a highly skilled, experienced, and results-driven Technical Program Manager to join our dynamic team and play a key role in overseeing and implementing technical projects. As a Technical Program Manager at Antara, you will be responsible for planning, executing, and closing complex technical projects within our e-commerce environment....
-
Service Delivery Lead
20 hours ago
gurugram, India Wipro Full timeRoles & Responsibilities: Leads the operating unit, evaluating management information and monitoring the performance of the unit to improve the quality of service and meet designated quarterly and annual operational performance targets. Develops and delivers the operating plan for the unit within overall department strategy and guidelines. Manages...
-
Client Services Manager
1 month ago
Gurugram, India Cvent Full timeAs a Manager, you will be responsible for: Position Duties: Manage a team of approximately 50 plus high end product support consultants in a B2B environment. Manage and maintain key SLAs during US hours. Responsible for the development and management of staff members, Tier 1 and Tier 2 level management personnel. Recruit and groom future team members....