Suffescom Solutions

1 day ago

Sahibzada Ajit Singh Nagar, India Suffescom Solutions Full time

Key Responsibilities:- Serve as the primary point of contact for clients, managing day-to-day queries and concerns with professionalism and urgency.- Build and maintain strong client relationships to ensure long-term satisfaction and retention.- Analyze client performance data regularly to identify trends, gaps, and opportunities for improvement.- Proactively identify potential issues and resolve them before they impact the client experience.- Drive cross-selling and upselling initiatives aligned with client needs and business objectives.- Develop a deep understanding of the company's products and services to effectively recommend tailored solutions to clients.- Contribute to the development of best practices, FAQs, and knowledge resources to improve client onboarding and engagement.- Collaborate with internal teams (Sales, Product, Operations, and Support) to ensure seamless delivery and customer satisfaction.- Track milestone payments and ensure timely client billing and collections as per project agreements.- Prepare and deliver client performance reports and strategic recommendations.Required Skills & Qualifications:- 5-12 years of experience in Account Management, Client Success, or Client Support roles.- Proven experience in managing international clients (preferably in US/UK regions).- Exceptional written and verbal communication skills.- Strong analytical and troubleshooting abilities.- Experience in cross-selling and upselling within an account management or customer success capacity.- Knowledge of milestone-based payments and project delivery processes.- Prior exposure to Sales or Project Coordination roles is an advantage.- Ability to manage multiple accounts simultaneously while maintaining a high level of attention to detail.- Proficiency in CRM tools, Excel, and data-driven client reporting. (ref:iimjobs.com)

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