University Living

3 weeks ago


Noida, India University Living Full time

Responsibilities:

Sales Coaching & Development:

- Evaluate the performance of sales representatives through call reviews, coaching sessions, and feedback mechanisms.

- Assess strengths and weaknesses in areas like product knowledge, communication skills, objection handling, and adherence to sales scripts.

- Collaborate with sales managers to develop targeted coaching plans to improve individual and team performance.

Data Analysis & Insights:

- Analyze sales performance data, including key metrics and KPIs (e. g. , call volume, conversion rates, average deal size) to identify trends and opportunities for improvement.

- Utilize quality monitoring tools and software to analyze sales calls and identify areas requiring focus.

- Prepare comprehensive reports and presentations, providing data-driven insights to sales management regarding performance trends and areas for optimization.

Process Improvement:

- Continuously review and improve sales quality assurance processes to ensure effectiveness and alignment with business goals.

- Recommend changes to sales scripts, training programs, and quality monitoring protocols to enhance sales effectiveness.

You're a Perfect Fit If You Have:

- 2+ years of experience in sales quality assurance, sales coaching, or a similar role within the sales domain.

- Strong analytical skills with the ability to interpret complex sales data and draw actionable insights.

- Excellent communication and interpersonal skills, with the ability to provide constructive feedback and collaborate - effectively with sales representatives and managers.

- Proficiency in using quality monitoring tools and sales performance reporting software.

- A passion for data-driven decision-making and a desire to contribute to the continuous improvement of sales processes.

(ref:iimjobs.com)
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