Salesforce Technical Lead – Service Cloud

17 hours ago


New Delhi, India dentsu Full time

Experience: 7–10 yearsLocation: MumbaiEmployment Type: Full-timeAbout the Role:We are looking for an experienced Salesforce Technical Lead to spearhead the design and implementation of our Service Cloud ecosystem. The ideal candidate will lead a team of developers and administrators to build an Omni Case Management solution, ensuring scalability, performance, and best practices in Salesforce architecture.Key Responsibilities:- Lead technical solutioning and architecture design for Salesforce Service Cloud projects while overseeing development, configuration and integration efforts - Build and manage a dedicated Salesforce team focused on Omni Case Management - Collaborate with stakeholders to define roadmap, technical strategy, and implementation plans. - Ensure adherence to coding standards, CI/CD, and release management best practices - Provide mentorship and technical guidance to developers and administrators. - Stay up to date with Salesforce releases, innovations, and Service Cloud featuresSkills & Qualifications:- 7–10 years of overall Salesforce technical experience, with deep expertise in Service Cloud - Proven experience in solutioning, architecture, and technical leadership - Strong understanding of Omni-channel, Case Management, and Service Console - Hands-on experience in Apex, LWC, Flows, Integration APIs, and configuration tools - Salesforce certifications (Platform Developer II, Application Architect, or Service Cloud Consultant) preferred.Excellent leadership, communication, and problem-solving skills.



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