Customer Service Executive
2 weeks ago
What You'll Do
- Provide world-class customer service to both internal and external clients in all interactions, striving to exceed client expectations.
- Solve customer problems over emails and phone calls.
- Take ownership of customers issues and follow problems through to resolution within the SLA defined.
- Drive higher NPS through quality and timely resolution of customer issues.
- Coordinate across different departments and follow-up with them to ensure timely resolution of user service requests.
- Maintain an orderly workflow according to priorities.
- Ability to handle a high volume of requests in a fast-paced environment.
- Enable sales team to manage and nurture relationship with existing and potential investor
- Resolve all Customer Queries and Follow Established Procedures as Appropriate
- Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures,
- Service Levels, Based on Customer Demands, To Meet Their Needs and Ensure Quality Service is given at all times.
- Grow and nurture customer relationships on every interaction that results in measurable customer value.
Qualifications / Skills
- Bachelor's degree in communications or a related field is preferred
- Have an understanding of the wealth segment and product offerings (1-3 years' work experience in customer service)
- Command on MS Excel
- Good to be from Broking background
- Strong written and verbal communication skills and ability to communicate with Retail customers. (must have)
- Strong phone presence
- Prior experience in financial services industry is preferred
- Should be a team player
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