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Papaya Global

2 months ago


Bengaluru, India Papaya Global Full time

Key responsibilities:

- Manage a team of Customer Success, Payroll Operations, and Implementation Payroll Operations Specialists and oversee the implementation of new projects on the platform, and employ all efforts and resources toward their success.

- Coach and develop your team to success, and provide feedback as needed.

- Manage team workload through Salesforce and platform reporting.

- Ensure Salesforce tasks are completed within standard SLA.

- Oversee audit projects as needed.

- Train and mentor new hires on processes and procedures.

- Document CS Operations processes and update changes as needed.

- Fully understand the features and limitations of Papaya's entire suite of products and provide guidance to your team as needed.

- Act as an escalation point for your team and work internally to resolve client and platform data issues.

- Complete team requests independently, using your judgment and problem-solving skills.

- Navigate internal resources and get answers to your questions, addressing issues end-to-end in a timely manner.

- Work closely and align with regional Implementation, Global Payroll Expert, and Customer Success Team Leads to review tasks and professional development goals.

- Represent Papaya in a professional manner internally to your team and externally to Bachelor's/Master's Degree

- Prior experience in leadership, or mentorship.

- Exceptional English is written and verbal communication skills.

- Strong team working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact.

- Ability to manage each team member effectively and consistently.

- Ability to effectively prioritize tasks and manage time, even under high-pressure situations.

- Immediate availability preferred

- You need to be based in Bangalore

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