L4 Support Engineer

2 weeks ago


Kochi, India ACL Digital Full time
  • Experience: Minimum 7-10 years in IT support, with at least three years of experience in OpenStack environments.
  • Technical Expertise:
  • Deep understanding of OpenStack architecture, services, and deployment models.
  • Extensive experience with backup, recovery, and disaster recovery processes within OpenStack.
  • Proficiency in Linux systems administration, networking, and virtualization technologies.
  • Problem-Solving Skills: Proven track record of resolving complex technical issues in enterprise environments.
  • Communication: Excellent communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
  • Certifications: Relevant certifications such as OpenStack Certified Administrator (COA), Red Hat Certified Engineer (RHCE), or similar are highly desirable.
  • Availability: Ability to work in a 24/7 on-call rotation and manage high-severity incidents as needed.



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