Club Manager

Roles & Responsibilities

Club Operations & Planning:

• Coordinate and oversee the execution of club events, workshops, speaker sessions, and client visits.
• Develop an annual activity calendar and track progress.

Stakeholder Communication:

• Act as the point of contact between the club, property owners, external partners, vendors and members.
• Minutes of meeting, follow-ups on points agreed and execution of the same.

Team Management:

• Properly delegate, monitor and evaluate specifically assigned responsibilities of team.
• Ensure all staff consistently comply with the uniform policy by always wearing the designated attire while on duty.
• Responsible for managing disciplinary actions involving all Club level employees.

Budget & Resource Management:

• Assist in managing club budgets, sponsorships, and resource allocation for events.
• Coordinate with management for any necessary approvals or procurement.

Membership Engagement:

• Consistently deliver a high standard of customer service by creating a welcoming, supportive environment for all members.
• Promptly and professionally address concerns, complaints, or suggestions, turning potential issues into opportunities to strengthen member relationships and improve club services.
• Foster a culture of attentiveness and responsiveness among staff to ensure every member's interaction reflects the club's values and commitment to excellence.

Health, Safety & Compliance:

• Ensures the fitness club operates in full compliance with local, state, and industry health regulations, including sanitation standards, emergency protocols, and staff certification
• Implements and monitor safety procedures across all areas—workout zones, locker rooms, and group class studios—to minimize risk and protect members and staff.
• Oversee maintenance needs and coordinates with staff training in CPR/First Aid, and ensure readiness for any emergency situation, fostering a secure and professional environment at all times.

Program & Event Planning:

• Strategically plan, coordinate, and oversee a variety of engaging fitness programs, wellness challenges, workshops, and social events that cater to diverse member interests and goals.
• Collaborate closely with instructors, personal trainers, and wellness professionals to design and implement innovative offerings that enhance the member experience, boost participation, and support overall club engagement.
• Monitor attendance and feedback to refine programming, ensuring events remain fresh, impactful, and aligned with the club's vision and member expectations.

Reporting & Documentation:

• Maintain documentation of all club activities for audit, continuity, and institutional reporting.
• Provide regular updates to the club president, coordinator of the property, managing committee and management of Ileseum Clubs.