is Hiring

Excellent Opportunity with HCLTech || International Voice process || Navalur Location

Experience: 1 to 4years

Shift Timings: Night Shift(US Shift)

Location: Navalur, Chennai.

JOB SUMMARY

We seek an experienced Customer Service Executive – Voice to join our team. The role involves collaborating with US healthcare providers to ensure accurate and timely reimbursement. The ideal candidate should possess strong communication skills, attention to detail, and be willing to work in US shifts.

KEY WORDS

Excellent Verbal and Written Communication, Voice process, International Calling

REQUIRED SKILLS:

• Any International Voice Experience
• Strong verbal and written communication skills
• Should possess neutral accent and good adoption to US culture.
• Ability to resolve provider queries in the first point of contact.
• Focus on delivering a positive customer experience
• Should be professional, courteous, friendly, and empathetic
• Should possess active listening skills
• Good data entry & typing skills
• Ability to multi task.
• Capable of handling fast-paced, innovative, and constantly changing environment
• Should be a team player.
• Ability to contribute to the process through improvement ideas.

FORMAL EDUCATION AND EXPERIENCE

• Graduation (any stream)
• 12 - 24 months of process experience in voice process.