Cash & Trade -Implementation (Japanese/Mandarin Proficient), AVP

Description

Client Implementation is responsible for highly complex client account openings and product set up requests (including new, changing or expanding requirements). Work includes Implementing top-tier solutions for corporate clients and financial institutions. Delivering seamless product(s)/service(s) setup and streamlined installation processes in compliance with internal and external policies and regulations. Monitoring and evaluating product performance and client feedback to generate new product ideas and identify product/service features that need to be changed to meet client needs. Liaising with other areas of the bank to implement these changes

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above

Your key responsibilities

Implementation of Cash Management, Trade products and solutions that include but not limited to Account Opening, Electronic Banking, Host to Host, ERP Integration, API’s and global file format testing. Responsible for end-to-end implementation of Cash & Trade products and solutions for clients. Liaise and work with onshore implementation and service team on all documentation that covers new/sub-account opening, account closure, account mandate updates, account amendments, as well as setup on Corporate Bank Products. Coordinate E2E UAT testing and go live for electronic banking/Host to Host/Integration with clients and internal stakeholders. Manage implementation, maintenance and all other Product related documentation requirements including signature verification, digitized document archival. Ensure timely and efficient delivery of required document package to onshore requestor with quality. Work closely with implementation and product management on procedures/workflow concerning product documentation. Coordinate with internal parties to ensure all related setups are in place. Distribute documents to other DB branches/department if needed Escalate Technical / Product issues with respective Level 2 support teams Maintain functional & technical understanding of numerous back-end systems with the ability to identify and solve issues through data comparison. Develop proactive correction plans to minimize downstream impact and manage client escalation and involve senior management, as necessary Support the product teams with testing of various applications during periodical releases and bug fixes. Tasks being performed by the team to be documented and up-to-dated using Internal Workflow Tools. Manage each case using internal case management tool. Should be flexible with work timings in order to support other geographical locations in Asia Pacific.

Your skills and experience

The person required for the above position should have the following profile:

8-12 years of experience in Cash Management/Trade Finance Implementation Experience in IT systems administration/Networking will be an advantage Strong communication and inter-personal skills Analytical capabilities and logical thinking\ Strong team player: be part of a global/regional team, communicating, managing and cooperating closely on a local/regional/global level Education: University degree or equivalent professional experience Language skills: fluency in Japanese/Mandarin (3-5 years of experience)

How we’ll support you

Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

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