Network Security Engineer
2 weeks ago
Job Title: Senior Network Security Engineer – SASE and Zero Trust Networking – Level 2
We are seeking a Level 2 Engineer to support Zscaler and Zero Trust Networking BAU operations and device management.
The ideal candidate will have:
- Proficiency in managing Change and Incident processes is essential. The candidate must be prepared to work in a 24/7 shift environment.
Key Roles & Responsibilities:
BAU Operations & Monitoring:- Monitor Zscaler dashboards and alerts for security threats, policy violations, and connectivity issues.
- Perform initial triage, troubleshooting, and escalation of Zscaler-related incidents.
- Support the implementation, maintenance, and fine-tuning of Zscaler security policies.
- Collaborate with L1 teams to resolve common issues and escalate complex problems to L3 teams.
- Manage and troubleshoot Zscaler Client Connector (ZCC) agent deployment, updates, and health status.
- Assist in configuring ZIA and ZPA policies, firewall rules, and URL filtering to ensure secure and compliant access.
- Ensure seamless connectivity between users, applications, and cloud services in a Zero Trust model.
- Support VPN-less secure access to corporate applications using Zero Trust principles.
- Investigate and resolve Zscaler agent, policy enforcement, and authentication issues.
- Work on Root Cause Analysis (RCA) for recurring connectivity and performance issues.
- Escalate unresolved issues to L3 engineers and collaborate with vendor support teams.
- Ensure compliance with Zero Trust security policies, best practices, and enterprise security standards.
- Assist in policy reviews and security audits for Zscaler environments.
- Support the integration of Zscaler logs with SIEM solutions for advanced threat monitoring.
- Maintain operational documentation, including troubleshooting steps, SOPs, and policy configurations.
- Generate reports on Zscaler performance, incident resolution trends, and policy enforcement statistics.
- Bachelor's degree in computer science, IT, or Cybersecurity.
- Zscaler Certified Cloud Professional (ZCCP-IA / ZCCP-PA) or Zscaler Certified Cloud Administrator (ZCCA) (preferred).
- ITIL Foundation Certification (preferred).
- 2–5 years of experience in Zscaler, Zero Trust Networking, and cloud security operations.
- Hands-on experience with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA).
- Understanding of Zero Trust security models and principles.
- Familiarity with proxy configurations, SSL inspection, and firewall policy management.
- Basic scripting knowledge (PowerShell, Python, Bash) for automation (preferred).
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