Cloud4C - Exchange Administrator - Office 365

About the job :

Relevant Expereince : 3 - 10 Years

Location : Hyderabad

Job Role : Exchange Administrator

We are looking for a skilled Exchange Administrator with expertise in managing both on-premises and cloud-based email environments to join our team.

This role involves providing L1 and L2 support, ensuring seamless operation and security of our Microsoft Exchange infrastructure.

Key Responsibilities :

- Exchange 2019 Administration : Oversee the management and support of the on-premises Microsoft Exchange 2019 environment, including database management, DAG (Database Availability Group) monitoring, and backup/restore operations.

- Perform regular health checks, monitor performance, and ensure the availability and reliability of the Exchange environment.

- Implement and maintain security protocols, such as configuring spam filters, email encryption, and transport rules.

- Apply patches, updates, and perform upgrades as necessary.

- Exchange Online Administration (Office 365) : Manage and support the Exchange Online environment within Office 365, handling user mailbox administration, distribution groups, and shared mailboxes.

- Configure and maintain hybrid Exchange environments, ensuring seamless mail flow and directory synchronization between on-premises Exchange and Exchange Online using Azure AD Connect.

- Monitor and troubleshoot mail flow issues and configure Exchange Online Protection (EOP) and Advanced Threat Protection (ATP) to secure the email infrastructure.

- Hybrid Environment Management : Support the hybrid configuration of Exchange, including managing connectors, ensuring proper federation, and troubleshooting hybrid mail flow issues.

- Participate in migration projects, assisting with the migration of mailboxes from on-premises Exchange to Exchange Online.

- Troubleshoot and resolve issues related to hybrid deployments to ensure minimal disruption to end users.

- User Support and Troubleshooting : Provide Level 2 support for escalated email-related issues from the help desk or end users, including problems with Outlook connectivity, mobile device access, and mail flow.

- Use diagnostic tools and logs to troubleshoot and resolve issues within both on-premises and online Exchange environments.

- Collaborate with L3 engineers or external vendors for complex issues requiring advanced expertise.

- Documentation and Reporting : Maintain accurate documentation of the Exchange environment, including configurations, processes, and procedures.

- Develop and maintain troubleshooting guides, knowledge base articles, and best practice documents for L1 and help desk teams.

- Generate and analyze reports on email usage, performance metrics, and security incidents.

Required Skills and Experience :

- Strong experience with Microsoft Exchange 2019 administration, including DAG, transport rules, and server maintenance.

- Proficiency in managing Exchange Online (Office 365) and utilizing PowerShell scripting for automation and advanced configurations.

- In-depth knowledge of hybrid Exchange configurations, including Azure AD Connect, ADFS, and the Exchange Hybrid Configuration Wizard.

- Familiarity with Exchange Online Protection (EOP), spam filtering, and email security best practices.

- Experience with email migration tools and processes, particularly for transitioning from on-premises to cloud environments.

- Excellent problem-solving skills and the ability to diagnose and resolve complex email-related issues across hybrid environments.

- Strong verbal and written communication skills, with the ability to interact effectively with end users, IT teams, and management.

- Ability to document technical processes and create user-facing documentation.

Preferred Certifications :

- Microsoft Certified : Exchange Server 2019 Administrator

- Microsoft Certified : Messaging Administrator Associate (Office 365)